Boutique Manager Watches & Jewellery

RETAIL SEARCH SRL; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading retail company in Milan seeks a Brand Ambassador to manage store operations, drive sales, and develop client advisors. The ideal candidate has over 3 years of experience, managerial skills, and fluency in English and Italian. This full-time position offers opportunities for team leadership and operational excellence in the luxury retail sector.

Competenze

• 3+ years of experience in the same role.
• Fluent knowledge of English and Italian.
• Strong analytical skills with knowledge of KPIs.

Mansioni

• Drive sales by analyzing performance data.
• Conduct staff training and inductions.
• Manage staffing roster and ensure smooth operations.

Conoscenze

Analytical skills

Managerial skills

Customer service skills

Excellent team leadership skills

Fluent knowledge of English and Italian

Descrizione del lavoro

Overview

Owner at RETAIL SEARCH SRL and NEW VISION RECRUITMENT

Reporting to the Retail Manager you will act as Brand Ambassador, promoting the brand awareness, developing the team, managing the store and taking care of operations management and performance maximization (sales volume, profitability, customer portfolio, etc.).

You will work in close contact with the Client Advisors by infusing energy into the team through your commitment and lead with passion in order to stimulate achievement of the best possible results. You will be in charge of the development of each Client Advisor, identifying the strengths and areas for improvement, training and coaching them daily.

Responsibilities

• Drive sales by analysing performance data and implementing improvement strategies for the store
• Analyse objectives provided by the HQ to the Client Advisors and drive their achievement
• Foster client-centric culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities and sales
• Organize and conduct staff induction programs, trainings, morning briefings, one to one in order to support team’s growth and engagement
• Manage the staffing roster and annual leave, always ensuring proper coverage of the selling floor and smooth store operations
• Observe and apply Company policies and procedures, ensuring that all directives are observed in the store
• Maintain a good organization of administrative responsibilities and supervise cash procedures and regulations

Must have skills / Qualifications

• 3+ years of experience in the same role
• Analytical skills and KPI knowledge
• Fluent knowledge of English and Italian
• Managerial skills and customer service skills
• Excellent team leadership skills

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management
• Human Resources
• Customer Service

Industries

• Retail Luxury Goods and Jewelry
• Retail
• Human Resources Services