Bilingual Virtual Assistant For Weekend Customer Support | Full-Remote Job

Xenia; Ancona; Remoto; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A short-term rental business is seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support on weekends. This remote position involves handling guest messages, assisting with check-ins and check-outs, and ensuring a smooth guest experience. Candidates should have experience in hospitality and strong communication skills. Apply now to join our growing team!

Competenze

• Fluent in Italian and English (written and spoken).
• Experience in customer support, particularly in hospitality.
• Strong familiarity with online platforms and digital tools.

Mansioni

• Manage guest messages via PMS and WhatsApp.
• Assist guests during check‑in and check‑out processes.
• Respond promptly and professionally to guest inquiries.

Conoscenze

Customer Support

Hospitality & Tourism

Short-Term Rental Operations

Fluency in Italian and English

Excellent communication skills

Time management skills

Familiarity with digital tools

Ability to work independently

Descrizione del lavoro

We are seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support on weekends for our short‑term rental business. This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations.

The role involves handling guest messages, assisting with check‑in and check‑out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential.

The goal is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates.

Schedule: Every Saturday and Sunday from 9 a.m. to 11 p.m. (CET)

Key Responsibilities

• Manage guest messages via PMS and WhatsApp
• Assist guests during check‑in and check‑out processes
• Respond promptly and professionally to guest inquiries
• Follow established procedures and communication templates
• Ensure a smooth and positive guest experience

Required Skills & Expertise

• Customer Support
• Hospitality & Tourism
• Short‑Term Rental Operations
• Fluency in Italian and English (written and spoken)
• Excellent communication and time management skills
• Strong familiarity with digital tools and online platforms
• Ability to work independently in a full‑remote environment

Apply now!