Associate GCC Analyst

JAGGAER; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global procurement leader in Milan seeks a User Support Specialist to assist users of the platform. Responsibilities include troubleshooting user issues, managing communications, and collaborating with a team. The ideal candidate has strong communication skills, proficiency in English, and a background in customer support. Opportunities for personal development and a modern work environment are offered.

Servizi

Education and coaching

Dynamic company culture

Modern office environment

Competenze

• Strong communication skills in English and preferably other languages.
• 1-2 years of experience in customer support or similar roles.
• Ability to learn quickly and work independently.

Mansioni

• Provide support for users interacting with the platform.
• Troubleshoot issues effectively.
• Manage both internal and external communications.

Conoscenze

Advanced English

Communication skills

Digital skills

Adaptability

Formazione

University degree

Strumenti

Outlook

Office

CRM systems

Descrizione del lavoro

Overview

JAGGAER is a global leader in enterprise procurement and supplier collaboration, and the catalyst for enhancing human decision-making to accelerate business outcomes. We help organizations to manage and automate complex processes while enabling their highly resilient, accountable, and integrated supplier base. Backed by 30 years of expertise, our proven AI-powered industry specific solutions, services, and partnerships form JAGGAER One, serving direct and indirect, upstream and downstream procurement, in settings demanding an intelligent and comprehensive source-to-pay solution. Our 1,200+ global employees are obsessed with helping customers create value, transform their businesses, and accelerate their journey to Autonomous Commerce.

Principal Responsibilities

• Provide navigation and functional support to users interacting with the JAGGAER platform.
• Troubleshoot issues and gather all relevant information from users to support issue analysis.
• Manage external and internal communication effectively.
• Work collaboratively as part of a team.

Position Requirements

• Advanced English (mandatory); additional advanced language skills are a plus (German, Spanish, French, Portuguese, Arabic, Dutch, Chinese, etc.).
• Quick learner with the ability to work independently.
• Openness to change and strong adaptability.
• Advanced communication skills.
• Based in the Milan city area.
• At least 1–2 years of experience in a similar position (customer care, end user assistance, etc.).
• Advanced digital skills and experience (Outlook, Office, CRM systems).
• A university degree will be considered a strong plus.
• 1-year fixed-term contract with the intention of confirmation.

What We Offer

• Education, coaching, and support for your personal development
• Exciting and challenging work environment within an international team
• A modern office with excellent infrastructure
• An open and dynamic company culture

Our values

• Transparency – Openness Builds Trust
• Entrepreneurial Spirit – Own It, Drive It, Make It
• Accountability – Thumbs In, Not Fingers Out
• Metrics-Driven Results – Outcomes Over Activities