Associate Field Service Representative - South Florida

PowerToFly; Napoli; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading service company in Italy is looking for an Associate Field Service Representative to perform on-site installations and maintenance of equipment. The candidate will ensure customer satisfaction by providing both phone and on-site support. Required qualifications include a high school diploma and 3+ years of relevant experience. The role offers flexibility in hours and various health benefits. Join a company that impacts over 150 million patients annually and values innovation in medical technologies.

Servizi

Medical and prescription drug insurance

Dental insurance

Vision insurance

401(k) plan

Employee Stock Purchase Plan (ESPP)

Competenze

• 3+ years of relevant experience.
• Previous experience as a technical field service professional is preferred.

Mansioni

• Perform independent and supervised on-site installations.
• Provide phone and on-site customer support.
• Manage work calendar and travel schedule.
• Prepare and submit field service documentation.

Conoscenze

Flexibility of hours based on business need

Computer literacy

Formazione

High school diploma or equivalent

Associate or bachelor’s degree

Descrizione del lavoro

Work Flexibility: Field-based

What You Will Do -

As an Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment.

• Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.
• Independently manage work calendar and travel schedule.
• Serve as company liaison with customer on administrative and technical matters.
• Achieve and maintain a high level of performance, allowing Stryker to meet and exceed the company’s financial goals and performance metrics.
• Collaborate with senior-level Field Service Representatives and Stryker Salesteams.
• Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment.
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to field service reports, expense reports and service checklists.
• Travel and assist in other Field Service team members territories; instruct/train customers on technical operation and maintenance of equipment, software and hardware upgrades/updates; installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars.

What You Need -

Required -

• High school diploma or equivalent
• 3+ years of relevant experience
• Flexibility of hours based on business need
• Computer literacy

Preferred -

• Associate or bachelor’s degree
• Previous experience as a technical field service professional or in a relevant capacity

Pay rate will not be below any applicable local minimum wage rates.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.