Associate Director, AI-Powered Customer Engagement

Eli Lilly and Company; Sesto Fiorentino; In loco; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

A global healthcare leader is seeking an Associate Director Customer Facing Capabilities in Sesto Fiorentino, Italy. This role involves leading the transformation of customer engagement by integrating AI and digital tools into sales processes. The ideal candidate will possess expertise in AI, strategic vision, and previous sales leadership experience. Responsibilities include defining customer-centric strategies, developing training programs, and measuring impact through KPIs. Join us in shaping the future of healthcare through technology and innovation.

Competenze

• Previous sales leadership experience.
• Knowledge of pharmaceutical regulations.
• Hands-on experience with AI and digital tools.

Mansioni

• Embed AI, analytics, and digital tools into sales operations.
• Develop training merging traditional selling with AI.
• Define strategies for seamless customer experiences.
• Use data for segmentation and territory management.
• Align local plans with global guidelines.
• Define KPIs for AI-driven solutions.

Conoscenze

AI & Digital Expertise

Strategic Vision

Change Leadership

Communication Mastery

Scientific Credibility

Formazione

Master’s degree (MBA is a plus)

Fluent English (spoken and written)

Strumenti

AI and digital tools

Descrizione del lavoro

A global healthcare leader is seeking an Associate Director Customer Facing Capabilities in Sesto Fiorentino, Italy. This role involves leading the transformation of customer engagement by integrating AI and digital tools into sales processes. The ideal candidate will possess expertise in AI, strategic vision, and previous sales leadership experience. Responsibilities include defining customer-centric strategies, developing training programs, and measuring impact through KPIs. Join us in shaping the future of healthcare through technology and innovation.