Assistant Reception Manager | season 2026 | Grand Hotel Timeo, a Belmond Hotel

Belmond; Taormina; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Sicily is seeking an Assistant Reception Manager to lead the Front Office team and ensure exceptional guest experiences. The candidate will supervise daily operations, mentor staff, and handle guest inquiries. This role requires significant experience in hospitality, strong leadership skills, and fluency in Italian and English. A unique opportunity to work in a prestigious location with professional development benefits is offered.

Servizi

Corporate Welfare

Team social events

Meals provided

Training and development programs

Competenze

• Significant experience in a Front Office supervisory or junior management role within a 5-star luxury hotel.
• Strong leadership and interpersonal skills.
• Exceptional problem-solving skills and ability to remain calm under pressure.

Mansioni

• Supervise daily operations of the Front Desk, including check-in and check-out.
• Train and mentor Front Desk Agents.
• Handle escalated guest inquiries and resolve issues.
• Collaborate with other departments for a cohesive guest experience.

Conoscenze

Leadership

Coaching

Interpersonal skills

Problem-solving

Fluent in Italian and English

Strumenti

Hotel Property Management Systems (PMS)

Descrizione del lavoro

Assistant Reception Manager | season 2026 | Grand Hotel Timeo, a Belmond Hotel

1 day ago | Be among the first 25 applicants

In the role of Assistant Reception Manager at Grand Hotel Timeo, a Belmond Hotel, you will be a key leader within our Front Office department. You will support the Reception Manager in guiding the team, ensuring seamless daily operations, and upholding the highest standards of guest service from arrival to departure. If you are a dedicated hospitality professional ready to take the next step in leadership, this is your moment.

Primary Responsibilities

• Supervising the daily operations of the Front Desk, including check-in, check-out, and guest services.
• Training, mentoring, and motivating the Front Desk Agents and operational team.
• Assisting with staff scheduling and performance management.
• Handling escalated guest inquiries and resolving any issues or complaints with professionalism and empathy.
• Overseeing VIP guest arrivals, ensuring all special requests are met.
• Acting as Manager on Duty for the hotel as required.
• Collaborating with other departments (Housekeeping, F&B, Concierge) to ensure a cohesive guest experience.

Requirements

What You Bring:

• Significant experience in a Front Office supervisory or junior management role within a 5-star luxury hotel.
• Strong leadership, coaching, and interpersonal skills.
• In-depth knowledge of hotel Property Management Systems (PMS).
• Exceptional problem-solving skills and the ability to remain calm under pressure.
• Fluent in Italian and English (both written and spoken). Additional languages are a strong advantage.
• Impeccable personal presentation and a passion for delivering outstanding service.

Benefits

What We Offer:

• Contratto stagionale in linea con il “C.C.N.L. Settore Turismo - Federalberghi.”
• Corporate Welfare provided.
• Team social events.
• Meals provided at our staff canteen during working hours.
• A unique opportunity to gain experience in a world-class luxury environment.
• Participation in the hotel's training and development programs.

About Us

Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Hospitality