Assistant Guest Experience Manager - Palazzo Cordusio Gran Melia Hotel

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A prominent hotel chain in Milano seeks an Assistant Guest Experience Manager to enhance customer satisfaction. This role supports the Head of Department in implementing standards and delivering personalized guest experiences. Candidates should have at least 2 years of hospitality experience, a degree in a related field, and be fluent in Italian and English. The position offers a nurturing environment for growth and the chance to work in a globally recognized brand.

Servizi

Flexible compensation

Exclusive discounts on products and services

Competenze

• Fluent in Italian and English; a third language is a plus.
• At least 2 years of experience in the hospitality industry, preferably in customer-facing roles.
• Knowledge of hotel operations and brand strategy.

Mansioni

• Support the Head of Department in implementing standards and procedures.
• Deliver a personalised guest experience and manage incidents.
• Use Customer Experience tools to analyze feedback and improve plans.

Conoscenze

Fluent in Italian

Fluent in English

Strong communication skills

Organisational skills

Analytical skills

Problem-solving skills

Proactive service-oriented attitude

Team player with leadership potential

Formazione

Degree in Tourism, Hospitality, Marketing or similar

Strumenti

Customer Experience tools

Descrizione del lavoro

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Area: Guest Experience and Customer Service

Location: Milano, IT

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

MISSION

The Assistant Guest Experience Manager supports the department Manager in the development and implementation of the departmental strategy established in the hotel, committing to achieve excellence in customer satisfaction and the optimisation of economic and human resources under their responsibility.

What will I be doing?

• Support the Head of Department in implementing standards, procedures and brand attributes.
• Deliver a personalised guest experience, anticipating needs and managing incidents.
• Use Customer Experience tools, analyse feedback and contribute to improvement plans.
• Support the digital guest journey and local adaptation of standards.
• Coordinate with external suppliers and contribute to Sensory Architecture elements (lighting, aroma, music, décor).
• Monitor inventories, optimise orders and assist with departmental budget control.
• Support Experience, Events and Entertainment programmes, as well as Guest Services/Concierge teams (if applicable).
• Analyse competitor trends and help develop innovative experiences.
• Assist with seasonal opening/closing processes and ensure Health & Safety compliance.

What are we looking for?

• Languages: Fluent in Italian and English; a third language is a plus.
• Education: Degree in Tourism, Hospitality, Marketing or similar.
• Experience: At least 2 years of experience in the hospitality industry, preferably in customer‑facing or Guest Experience roles.
• Skills:
  • Knowledge of hotel operations, brand strategy and Customer Experience tools.
  • Strong communication, organisation, analytical and problem‑solving skills.
  • Proactive, innovative, service‑oriented and detail‑focused.
  • Team player with leadership potential.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritise disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Toward a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

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