Assistant Front Office Manager - Armani Hotel Milano

Jobbit; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan is seeking an Assistant Front Office Manager to support daily department operations and ensure excellent guest service. This role includes supervising check-in/check-out procedures and collaborating with various departments to provide exceptional guest experiences. The ideal candidate will have experience in a similar role and must demonstrate a commitment to luxury service standards.

Mansioni

• Support the Front Office Manager in daily operations.
• Ensure impeccable guest service in line with luxury standards.
• Coordinate, train, and motivate the Front Office team.
• Supervise check-in/check-out procedures.
• Handle guest complaints and special requests.
• Collaborate with other departments for guest experience.

Descrizione del lavoro

Assistant Front Office Manager - Armani Hotel Milano

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Armani Hotel Milano is a five‑star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan’s fashion district, the hotel offers an unparalleled blend of comfort and style, featuring refined dining, a serene spa, and bespoke service tailored to each guest’s needs.

Main Responsibilities

• Support the Front Office Manager in the daily operations of the department.
• Ensure an impeccable guest welcome and assistance service, in line with international luxury hotel standards.
• Coordinate, train, and motivate the Front Office team, fostering a positive and efficient work environment.
• Supervise check‑in/check‑out procedures and internal and external communication flows.
• Handle guest complaints and special requests, anticipating needs and ensuring the highest level of satisfaction.
• Collaborate with other departments, primarily with Housekeeping for the correct management and assignment of rooms, to guarantee a smooth and memorable guest experience.