Airport Representative Naples

Jet2.com; Napoli; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading travel company is seeking an Airport Representative in Naples, Italy. This role involves providing exceptional customer service at the airport, assisting with flight disruptions, and creating memorable experiences for travelers. Candidates must be flexible, with good communication skills and a friendly attitude. The company offers comprehensive benefits including paid training and career growth opportunities.

Servizi

Fully paid training

Exclusive discounts on flights

Monthly 1-to-1 meetings with Team Leader

Competenze

• Friendly & positive demeanor is important.
• Comfortable using digital systems on a tablet.
• Customer service experience is advantageous.

Mansioni

• Greet customers warmly upon arrival.
• Assist customers during flight disruptions.
• Provide holiday information and welcome packs.

Conoscenze

Time Management

Guest Relations

Communication

Customer service

Descrizione del lavoro

As a valued member of our Jet2holidays Airport team you’ll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What do we offer you

We’re proud to provide our valued colleagues with a comprehensive range of benefits including:

• Excellent Salary
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Team Leader
• Career growth across & Jet2holidays
• 27 days holiday entitlement per year

Weekly time off

• Monthly rosters shared in advance
• Exclusive discounts on flights and Jet2holidays hotels
• Recommend a Friend bonus scheme

What will I do

As an Airport Representative you’ll report directly to the Airport Team Leader or Destination Manager and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.

• Create Memories

  Greet every customer with a warm welcome with our famous Jet2holidays smile. You will make our customers journey memorable from the very start.

• Take Responsibility

  Be a point of contact during flight disruptions emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.

• Be Present

  Represent Jet2holidays in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer & holiday information by creating and distributing welcome packs & delivering information onboard the transfer coaches.

• Work as One Team

  Work closely with our transfers providers support the operation inside the terminal and outside in the coach park to ensure a VIP customer experience.

What do I need

• Right to Work Documents

  As we employ on local contracts you will already hold full right to work documents for Italy.

• Travel & Accommodation

  You will already be living in the destination or be able to arrange your own accommodation. You’ll need to be able to get to the airport at any time day or night.

• Flexibility

  We aim to provide your roster 4 weeks in advance. Your roster will include early starts late finishes split shifts & weekend working. As an Airport Representative please be aware that the role involves extended periods of standing and working outdoors particularly during the summer months. Flexibility is essential as you may also be required to support during flight disruptions serious emergencies and customer escalations.

• Skills & Experience

  Customer service experience is a plus but not essential. You must be solution orientated friendly & positive confident and comfortable to use digital systems (on a tablet device). Please note that this role is physically demanding as you will be required to support our fast-paced operation and will always be on the go.

What can I expect after I have applied

Once your application has been reviewed by our Talent Acquisition Team you’ll be invited to complete a short video interview. If successful you will progress to the final stage an in-person interview with our Jet2holidays Destination Management team.

Want to know more about the role Click the link below!

Jet2holidays Airport Representative (also known as Airport Customer Helper) - Video

To meet some of our amazing team and for a peek into life at Jet2holidays follow our Facebook Page :

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Required Experience :

Unclear Seniority

Key Skills

Time Management,Guest Relations,Hospitality Management,Front office Managements,Accomodation,Telephone handling,Communication,Guest Services,Relationship Management,Reservation,Airport,Administrative Services,Client Services,Airlines,Safety and Security

Employment Type : Contract

Experience : years

Vacancy : 1