AfterSales Senior Manager - Machinery.

LHH; Lombardia; Ibrido; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading technical services provider is seeking a professional in Lombardy, Italy to oversee Aftersales and Service activities. The role requires a minimum of 6 years of industry experience, team management skills, and proficiency in English. Responsibilities include ensuring KPI performance, executing service activities, and maintaining customer satisfaction. Ideal candidates are strategic thinkers with strong problem-solving abilities and effective communication skills. A degree in a relevant field is preferred.

Competenze

• Minimum of 6 years of relevant professional experience in industrial sectors with a focus on the technical department.
• Expertise in rentals and maintenance contracts, knowledge of service costs.
• Advanced in English oral and written.

Mansioni

• Responsible for the Aftersales & Service activities of the company in the Italian market.
• Measure performance and efficiency based on KPIs.
• Ensure the execution of the Service activities and projects in the company.

Conoscenze

Problem-solving

Communication skills

Strategic thinking

Team management

Customer satisfaction

Strumenti

MS Office

CRM system

Descrizione del lavoro

Da remoto: Remoto

Northwest Milan (1day of remote work per week)

Responsibilities

• Responsible for the Aftersales & Serviceactivities of the company in the Italian market
• Measure performance and efficiencybased on KPIs
• Ensure the execution of the Service activities and projectsin the company
• Responsible for the approval oftechnical suppliers
• Support to branches
• Monitor turnover of Service and sparepart sales
• Ensure a high level of customersatisfaction
• Control of internal costs andwarranties
• Pricing of service contracts

Your Profile

• Minimum of 6 years of relevantprofessional experience in industrial sectors with a focus on the technicaldepartment
• Expertise in rentals and maintenancecontracts (knowledge of service costs, etc.)
• Prior work experience in teammanagement
• Must have ability to train andmotivate proving very good with communicational skills
• Passionate and hard worker
• Manage complexity and work volume,problem solver
• Target and results oriented
• Strategic thinking and acting
• Proficient with MS Office
• Knowledge of CRM system
• Advanced in English oral and written