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Account Manager - Italy (f/m/d)

Hive

Milano

In loco

EUR 30.000 - 50.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

An innovative technology company in Milan is seeking a Strategic Account Manager to enhance client relationships and ensure customer success. The ideal candidate will have 2-3 years' experience in B2B Account Management, demonstrating strong analytical and empathetic communication skills. Responsibilities include consulting clients, onboarding new customers, and working closely with product teams to drive customer satisfaction. This position offers competitive compensation and opportunities for personal development in a thriving work environment.

Servizi

Competitive salary

Equity incentive plan

30 vacation days

Flexible working hours

Company events

Competenze

2-3 years experience in B2B Account Management, Sales or Business Development.
Entrepreneurial mindset and a passion for building relationships.
Strong analytical and empathetic abilities.
Experience in a Start-Up, Software or SaaS company is a plus.

Mansioni

Consult customers on their growth journey and prepare new product launches.
Build and maintain strong relationships with the customer base.
Collect and analyze customer feedback closely with the product team.
Onboard new customers into the Hive software and processes.

Conoscenze

B2B Account Management

Sales

Business Development

Analytical skills

Empathy

Fluent in German and English

Strategic Account Manager, Italy (Milan)

If you are excited to re‑think account management, shape Hive as a company, and disrupt an industry — apply!

Consult our customers on their growth journey, jointly discover optimization levers, or prepare new product launches and market entries while owning the relationship with your own customer base end‑to‑end.
Build and maintain strong relationships with your customer base by serving as the connecting element between our customers and the Hive team; identify all relevant stakeholders and be in constant exchange with all decision makers.
Collect and analyze customer feedback closely with our product team to ensure we develop the best, most customer‑centric software product in the market and thereby enable our customers to reach their goals.
Onboard new customers into the Hive software and processes together with our Onboarding team and make the first experience with Hive one of the best that customers will not forget.
Join our pan‑European account management team and help deepen our customer relationships with some of the fastest growing direct‑to‑consumer brands across Europe.

Your profile

2‑3 years experience in B2B Account Management, Sales or Business Development.
Entrepreneurial mindset, with a hunger for personal development and a passion for building lasting relationships.
Strong analytical as well as empathetic abilities to leverage in your communication towards customers.
You love the responsibility of being the face of Hive towards our customers and the point of intersection between internal and external stakeholders.
Fluent in writing and speaking in both German and English (C2).
You have worked in a Start‑Up, Software or SaaS company before; logistics experience is a plus.

Our offering

Build something that matters: Hive is redefining how commerce operations work in a €200B+ market. We already reach tens of millions of consumers every year and empower over 500 independent brands to grow and thrive — and we’re just getting started.
Work with exceptional people: Join a high‑performing, ambitious team, including many from world‑class companies such as McKinsey, Amazon, Shopify, Google, TikTok, and Trade Republic.
Grow with Hive: From day one, you’ll take ownership of ambitious projects and grow alongside Hive as we scale. We believe in meritocracy — your impact drives your progression, not your past titles.
Competitive compensation: We offer market‑competitive salaries and an equity incentive plan (EIP) for all full‑time team members.
Tools to thrive: Choose the setup that helps you do your best work — a MacBook (or laptop of your choice), plus accessories like an extra monitor or headphones to match your working style.
Well‑being matters: Enjoy 30 vacation days per year, plus a paid 20‑day sabbatical every three years to recharge and reflect.
Flexibility and connection: Benefit from flexible working hours, free drinks and snacks at our offices, and regular team events — including company‑wide offsites that bring all of Hive together.

About us

We're revolutionizing e‑commerce operations. At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting‑edge technology with a curated network of top‑tier operations partners, we deliver measurable results. Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platforms, partnering with hundreds of innovative brands. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.

Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.

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