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Jobs in India

Retention Manager - Delhi

Weblink.In Pvt. Ltd

Delhi
On-site
INR 450,000 - 675,000
Today
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University Alliance Manager

JobItUs

Pune District
On-site
INR 1,000,000 - 1,400,000
Today
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Account Manager

Interview Master

Bengaluru
On-site
INR 450,000 - 675,000
Today
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Head of Operations

JYOTI ARCHITECTURAL PRODUCTS PRIVATE LIMITED

Mumbai
On-site
INR 900,000 - 1,200,000
Today
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EXECUTIVE N - ADMINISTRATION

Asian Paints

Sriperumbudur
On-site
INR 300,000 - 500,000
Today
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Parametric Designer

Ecoste

Delhi
On-site
INR 600,000 - 900,000
Today
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Customer Care Supervisor

UPS

Bengaluru Urban
On-site
INR 400,000 - 600,000
Today
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Digital Marketing

Capgemini

Mumbai
Hybrid
INR 600,000 - 1,000,000
Today
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Area Manager

Garima Interprises

Bengaluru
On-site
INR 1,000,000 - 1,500,000
Today
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Senior Engineer - Mechanical Power Plant Systems

Bechtel Oil, Gas & Chemicals Incorporated

Vadodara
On-site
INR 1,200,000 - 1,800,000
Today
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Digital Marketing Specialist

OPM

Malappuram
On-site
INR 450,000 - 675,000
Today
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IT Systems Manager- Night Shift

Lytegen

Sahibzada Ajit Singh Nagar
On-site
INR 675,000 - 900,000
Today
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UI/UX Designer

Uplers

Bhopal
Remote
INR 450,000 - 675,000
Today
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Sales Executive in Bhopal

VAGMI INFOTECH

Bhopal
On-site
INR 675,000 - 900,000
Today
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Barista

Arthra Ventures

Udaipur District
On-site
INR 100,000 - 450,000
Today
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MEP Manager

KL University, Vaddeswaram

Guntur District
On-site
INR 450,000 - 675,000
Today
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Human Resource Generalist

XenonStack Moments

Sahibzada Ajit Singh Nagar
On-site
INR 500,000 - 800,000
Today
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Subject Teacher - Primary

VIBGYOR Group of Schools

Nashik District
On-site
INR 100,000 - 450,000
Today
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Manager - Compliance Quality Control Review

American Express

Gurugram District
Hybrid
INR 1,000,000 - 1,500,000
Today
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Regional Sales Manager - South

CloudSEK

Bengaluru
On-site
INR 2,500,000 - 3,500,000
Today
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TECHNICAL CONSULTANT - CYBERSECURITY ARCHITECTURE

Fidelity International

Gurugram District
Hybrid
INR 1,500,000 - 2,500,000
Today
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Assistant Manager Housekeeping

Fairmont Hotels & Resorts

New Delhi
On-site
INR 300,000 - 400,000
Today
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Financial Planning and Analysis Manager

Air India SATS Airport Services Private Limited (AISATS)

Gurugram District
On-site
INR 1,000,000 - 1,500,000
Today
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Research Associate

VitelyBio

Ahmedabad District
On-site
INR 400,000 - 600,000
Today
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Dermatologist Consultant

Medico Hub

Kozhikode district
On-site
INR 2,000,000 - 2,500,000
Today
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Retention Manager - Delhi
Weblink.In Pvt. Ltd
Delhi
On-site
INR 4,50,000 - 6,75,000
Full time
Today
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Job summary

A leading customer service firm is seeking a Retention Manager in Central Delhi. The candidate will focus on customer loyalty and reducing churn through strategic initiatives. Responsibilities include designing data-driven strategies, analyzing customer behaviors, and collaborating with teams to enhance the customer experience. A Bachelor's degree and 2-6 years of experience in customer retention are required. Excellent communication and project management skills are essential, alongside an MBA. This is a full-time position and work from office.

Qualifications

  • 2 - 6 years of experience in customer retention.
  • Proficient in designing data-driven retention strategies.
  • Strong understanding of customer journey mapping.

Responsibilities

  • Design and implement retention strategies to reduce churn.
  • Analyze customer feedback to identify areas for engagement.
  • Collaborate with Customer Support to enhance customer satisfaction.

Skills

Customer retention strategies
Communication skills
Project management
Data analysis

Education

Bachelor's degree in Marketing, Business, or related field
MBA
Job description
Retention Manager

Job Title: Retention Manager
Location: Central Delhi
Job Type: Full-Time
Department: Marketing / Customer Success

Job Summary: We are seeking a strategic and customer-focused Retention Manager to lead efforts in maximizing customer loyalty and reducing churn. The ideal candidate will be responsible for developing, executing, and optimizing customer retention strategies that drive long-term value and satisfaction. You will work closely with marketing, sales, and customer support teams to enhance the customer journey and implement initiatives that improve customer lifetime value.

Key Responsibilities:

  • Design and implement data-driven retention strategies to increase customer loyalty and reduce churn.
  • Analyze customer behavior, feedback to identify pain points and opportunities for engagement.
  • Collaborate with Customer Support teams to improve customer experience and satisfaction.
  • Stay up-to-date with industry trends and best practices in customer retention and loyalty programs.
  • Map and analyze every touchpoint in the customer journey to identify friction points.
  • Implement loyalty programs or exclusive benefits that show customers they are valued.
  • Send timely and relevant updates, tips, and value-driven content to keep customers engaged.
  • Address negative feedback early and turn it into an opportunity to delight the customer.
  • Analyze churn data to understand why customers leave and implement solutions to prevent future loss.

Skills Set Required: Bachelors degree in Marketing, Business, or related field. MBA. 35+ years of experience in customer retention. Excellent communication and project management skills.

Qualifications:

  • Experience: 2 - 6 Years
  • No. of Openings: 2
  • Education: Graduate
  • Role: Retention Manager
  • Industry Type: Call Centre / BPO / KPO / ITES / LPO
  • Gender: Male / Female
  • Job Country: India
  • Type of Job: Full Time
  • Work Location Type: Work from Office
  • Face interview location: Share when required

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.