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Acute Informatics Private Limited Hiring For Network Engineer at Mumbai
SD in networking domain (CCNA course completed / Certified) and good communication skills.
* Provide skilled resources for central helpdesk to provide remote support.
* Receive Incidents and Service requests through Voice, email, Web and Chat and log the tickets in ITSM tool.
* Service Desk will attempt first call resolution if feasible and Service Desk to track and drive tickets till resolution.
* Provide technical support and resolution (L2 & above) and Follow escalation matrix to ensure resolution for all logged tickets related to the project.
* Update ticket status to end users on follow Ups and Update Trouble Ticket at all stages till resolution.
* Resolve the call & update ITSM tool with user feedback & root cause in knowledge base articles.
* Monitor and Track SLA Adherence for every tickets.
* Analyse and report failure and incident trends for in scope tickets.
* Implementing pre-approved changes like Password Changes, privilege rights etc.
* Coordination for Planned activities.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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