Customer Service jobs in United States

TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as equal opportunities, inclusion, and authenticity. Bring your unique energy to our team of more than 21,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.

Installs, repairs and troubleshoots surface wellhead systems. These technicians have achieved competence, with expertise, in the majority of units and have proven their ability to affect a customer’s perception of TECHNIPFMC in a positive manner. Ability and confidence to run any type of TECHNIPFMC surface equipment conventional and UH-2 with ICP on hand without involving FAT.

• Works independently to install new products and conducts repairs of TECHNIPFMC equipment ensuring no rig lost time for our customers while controlling expenses and maintaining assets of TECHNIPFMC.
• Provides project start-up expertise, to include oversight during first installations.
• Perform pre-job briefing to customer representative onboard for Job description and tools readiness, JSA/Risk assessment, fit function etc.
• Assures all equipment, service tooling and spare parts are on location and ready to use and function fit prior to beginning each job.
• Records critical dimensions to ensure assembly will work and obtains and reviews or creates product running procedures.
• Provides “Project Support” as required, for all new projects which includes: attending design review for equipment and tools, reviewing installation procedures, assisting with project Factory Acceptance Tests and reviewing project training requirements for service personnel.
• Maintains communication with Company Representative on issues including job procedures, spare parts requirements, function fit and critical dimension measurements.
• Perform and execute job and in accordance to related ICP and make sure No NC occur.
• Interface and keeps customer fully informed of all aspects of the job. Handles customer complaints in a professional manner.
• Perform post-job briefing to customer representative and make sure take note of customer inputs.
• Completes Field Non-Conformance Reports (FNCR) forms as product problems are encountered. Assures all equipment and procedural defects are communicated back to TECHNIPFMC Service Management.
• Prepares and submits Field Service Orders and other region required reports after each job is complete. Completes a Tally book or other form to communicate procedures, spare parts, critical dimensions and customer questions and complaints.
• Understands and follows all TECHNIPFMC and customer safety requirements. Proactively pursues safe work practices, recommends safe work practices/procedures and participates in safety meetings and safety training.
• Acts as lead technician and assists with training of less experienced technicians.

• Strong mechanical aptitude.
• At least three years mechanical, electronic and hydraulic related experience in an oilfield equipment environment.
• Polytechnic diploma or undergraduate engineering associate with oil field or related experience.
• Two years college a plus is preferred. Minimum good English written and spoken.
• Proven experience working in both offshore and onshore field operations.
• Pass Full Medical Check Up. Physically fit and willing and able to travel by land, air and water transportation to onshore, offshore and remote areas.
• Computer literate and familiar with technical reporting systems.
• Customer service skills - communication skills, strong interpersonal and problem-solving skills.
• Flexibility to work rotational schedules and extended hours when required.
• Organized and systematic with troubleshooting and problem assessment skills. Systems oriented and highly motivated with a positive attitude.

Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes equal opportunities and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matter and we encourage you to add to our culture.

TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.