Sr. Operations Agent - Time Critical - 1st Shift (08:00-16:00)

PT Crane Worldwide Logistics Indonesia; Nusa Tenggara Timur; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics company in Nusa Tenggara Timur is seeking a Sr. Operations Agent to manage time-critical shipments. The role involves generating and reviewing transportation bills, negotiating rates with carriers, and ensuring compliance with regulatory standards. Ideal candidates will have a minimum of 3 years in logistics and strong analytical skills. This position offers an exciting opportunity to work in a dynamic environment focused on service excellence.

Qualifications

• Minimum of 3 years’ experience in freight operations, logistics, or a related field.
• At least 2 years’ practical experience with motor carriers, freight forwarders, or express couriers.

Responsibilities

• Generate and review airline bills and domestic paperwork.
• Select optimal transport modes for U.S. and cross-border shipments.
• Negotiate rates and service agreements with carriers.
• Act as primary contact for client inquiries and shipment status.
• Audit domestic freight invoices for accuracy.

Skills

Excellent verbal and written communication skills

Problem-solving abilities

Proven capacity to work under pressure

Strong analytical mind

Proficient in TMS/ERP and Microsoft Office

Client-focused attitude

Education

High School Diploma or GED

Bachelor’s degree in Business, Supply Chain, or Logistics

Tools

TMS/ERP systems

Microsoft Office Suite

Job description

Sr. Operations Agent - Time Critical - 1st Shift (08:00-16:00)

• Generate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork.
• Maintain accurate records to meet corporate standards and regulatory requirements.
• Select the optimal mode of transport (ground, air, courier) for all U.S. and cross‑border Canadian shipments.
• Analyse cost‑time trade‑offs to balance service levels with budget objectives.
• Negotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx).
• Monitor carrier performance and recommend partnerships that drive cost savings and reliability.
• Brokerage Coordination
  • Liaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments.
  • Troubleshoot and resolve brokerage issues to avoid delays or penalties.
• Partner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers.
• Empower sales teams with timely shipping insights and potential cost‑saving strategies.
• Freight Bill Auditing
  • Audit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges.
  • Track audit outcomes and contribute to ongoing cost‑control initiatives.
• Customer Service & Issue Resolution
  • Act as the primary point of contact for client inquiries and shipment status updates.
  • Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction.
• Relationship Management
  • Build and maintain strong, trust‑based relationships with internal teams and external partners.
  • Consistently deliver exceptional service to strengthen customer loyalty.
• Other Duties
  • Undertake special projects and continuous‑improvement initiatives as assigned by management.

Skills & Abilities

• Excellent verbal and written communication skills; intuitive listening and problem‑solving abilities.
• Proven capacity to work under pressure in fast‑paced environments and manage multiple priorities.
• Strong analytical mind with meticulous attention to detail.
• Proficient in TMS/ERP systems and the Microsoft Office suite.
• Client‑focused, proactive attitude with a proven record of delivering service excellence.
• Quick learner with excellent memory recall of operational data, rates, and carrier guidelines.

Education & Experience

• Minimum of 3 years’ experience in freight operations, logistics, or a related field.
• At least 2 years’ practical experience with motor carriers, freight forwarders, or express couriers.
• High School Diploma or GED required; a Bachelor’s degree in Business, Supply Chain, or Logistics is preferred.

Manufacturing, Transport & Logistics 51-100 employees

Crane Worldwide Logistics (CWW) is a global full‑service Air, Ocean, Trucking, Customs Brokerage & Logistics company. We are committed to developing and implementing supply chain solutions that will greatly enhance our customers’ competitiveness in this ever‑changing global arena. Our company was built on the five Crane Worldwide value propositions: People, Service, Execution, Information Technology, Compliance & Quality Programs & Account Management.

What Type Of Person Are Crane Worldwide Looking For?

Crane Worldwide Logistics was founded on the principle that people make the difference – not only for our customers, but also for our colleagues; therefore, we are focused on attracting and retaining the industry’s top talent at all levels in the organization.

To achieve this goal, we will foster a challenging and rewarding work environment that promotes career opportunities and personal development for each and every employee.

As a member of the Crane Worldwide team, employees will interact with industry professionals who will provide hands‑on training while encouraging creative thinking to enhance processes and solutions. Because we are driven by the spirit of innovative thinking, every idea from every employee will be respected and considered. At Crane Worldwide, no one is a number. Each employee is a valuable member of our team from the start.

Are you ready to explore the exciting opportunities that await you with our fast‑paced, rapidly evolving organization? If so, we encourage you to view the opportunities listed with submission of your CV to the address listed below.