Customer Relationship Officer Mandarin Speaker

Talent Insider; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A growing HR Consultancy is seeking a Customer Relationship Officer Mandarin Speaker to handle customer inquiries, provide solutions, and manage operations. Ideal candidates should have strong Mandarin skills, familiarity with Indonesian import customs, and a commitment to customer service. The position is based in Jakarta, Indonesia.

Qualifications

• Proficiency in Mandarin and basic English is essential.
• Strong attention to detail and team collaboration skills required.
• Experience in customer service and understanding of customs clearance processes in Indonesia.

Responsibilities

• Handle customer inquiries and provide solutions.
• Manage customer maintenance, quotations, and daily operations.
• Consult on export and import business processes.

Skills

High conversational Mandarin proficiency

Basic English proficiency

Teamwork skills

Strong service consciousness

Education

HSK level 4 certificate

Job description

Customer Relationship Officer Mandarin Speaker

About the job Customer Relationship Officer Mandarin Speaker

Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.

Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.

Job Description

• The main tasks are handling customer inquiries, communicating solutions to customers, producing forms and documents, interfacing with internal colleagues
• Handle customer maintenance, quotations, and exceptions.
• Responsible for daily follow up operation, cost application, customs clearance, delivery and receipt, bill confirmation and collection, data filing, etc.
• Consultation on export and import business, SOP process optimization, complete the work with the port of departure/destination.

Requirement

• High conversational Mandarin proficiency and at least basic English
• Conscientious, meticulous, strong sense of responsibility, good teamwork skills, high efficiency to carry pressure, strong service consciousness service skills and certain social activity ability.
• Experience din operation, customer service, know the process of Indonesia import customs clearance and policy.
• Have HSK level 4 certificate