Scheduling-Dispatch-Control Manager

PT Eka Mas Republik; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A logistics service provider in Jakarta is seeking a Scheduling-Dispatch-Control Manager to oversee field service logistics and optimize scheduling and routing for high-volume service delivery. The ideal candidate will have over 3 years of experience in FTTH/ISP or utilities and strong knowledge of relevant software tools. This position focuses on ensuring quality service delivery while maintaining efficiency and customer satisfaction.

Qualifications

• At least 3 years of experience in FTTH/ISP, utilities, or high-volume service delivery.
• Strong knowledge of field service logistics and scheduling.
• Familiarity with relevant software tools.

Responsibilities

• Manage and optimize scheduling, routing, and technician allocation for field service teams.
• Utilize tracking and analysis tools for operational performance.
• Ensure high-quality service delivery and customer satisfaction.

Skills

Field service logistics

Scheduling

Route optimization

Technician allocation

Tools

Field Service Management Systems

GIS-based software

Job description

Overview

MyRepublic, a subsidiary of Sinar Mas and part of PT Dian Swastatika Sentosa Tbk, is seeking a Scheduling‑Dispatch‑Control Manager. The role is based in Jakarta and involves overseeing field service logistics for high‑volume service delivery, including FTTH/ISP and utilities.

Responsibilities

• Manage and optimize scheduling, routing, and technician allocation for field service teams.
• Utilize Field Service Management Systems and GIS‑based software to track and analyze operational performance.
• Ensure high‑quality service delivery while maintaining efficiency and customer satisfaction.

Qualifications

• At least 3 years of experience in FTTH/ISP, utilities, or high‑volume service delivery (e.g., taxi or courier).
• Strong knowledge of field service logistics, scheduling, route optimization, and technician allocation.
• Familiarity with Field Service Management Systems and GIS‑based software.