User Researcher jobs in United States

Associate Research Consultant, CoStar - London

OVERVIEW

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We continue that effort today and are always working to improve and drive innovation.

ROLE DESCRIPTION

As an Associate Research Consultant, you will be responsible for ensuring clients maximize CoStar Group’s marketing and information products. This includes helping brokers and owners increase the exposure of their listings on LoopNet and training new clients to run effective searches in CoStar. You will capture market-critical information that enables our clients to make informed high-impact business decisions, delivering exceptional customer support and ensuring we maintain and procure high-quality data.

RESPONSIBILITIES

1. Contribute to the growth of an accurate and complete database of commercial real estate inventory.
2. Conduct daily inbound and outbound phone calls with brokers, developers, investors, and other real estate professionals to obtain real-time property and transaction data.
3. Investigate new space listings, recent sale and lease transactions, building ownership, and construction in a market.
4. Monitor client usage and engage clients to use CoStar products in new and effective ways.
5. Build and maintain mutually beneficial relationships with clients.
6. Act as a first point of contact for new clients and support early adoption of the product.
7. Provide ongoing training and support to clients to increase product use and knowledge.
8. Partner with our clients to help them position and market their properties on the CoStar platform.
9. Partner closely with CoStar sales organization to effectively onboard and resolve client inquiries.
10. Provide exceptional service to all clients with a heavy emphasis on personal attention.

QUALIFICATIONS

1. Bachelor’s degree or equivalent experience.
2. Experience in a customer service environment, ideally within a corporate context.
3. Excellent communication skills, ability to deal with people at all levels of seniority.
4. Demonstrate a strong interest in the commercial real estate industry.
5. Experience and demonstrated proficiency with Excel, including the ability to manipulate data, filter, and develop basic formulas.
6. Natural curiosity, persistence, and ability to conduct thorough investigative research.
7. Proven success performing to metrics or key performance indicators (KPIs).
8. Training takes place in the US; all candidates will need to ensure they are eligible to travel to the US in line with our training dates.

WHAT’S IN IT FOR YOU?

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. Other perks include full private medical cover, dental cover, Life Assurance, member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, and much more!

Our Associate Research Consultants are provided with a comprehensive training program, emphasizing commercial real estate principles, branding techniques, and client service phone skills. This training takes place in the US; all candidates will need to ensure they are eligible to travel to the US.

At CoStar, we recognize the positive value of diversity and promote equality. We aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.