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IT Support Technician
Job summary
A leading business consultancy in Nantgarw is looking for an IT Support Technician to provide essential 1st line technical support. This role involves assisting over 1000 users globally through multiple channels while maintaining high customer service standards. The ideal candidate should possess excellent communication skills and a solid knowledge of Microsoft Office. The position offers £12.21 per hour, with a hybrid working model requiring 4 days on-site per week, from Monday to Friday, 9:00 AM to 5:00 PM.
Qualifications
- Strong communication skills and proficiency in Microsoft Office.
- Able to provide 1st line technical support to over 1000 users.
Responsibilities
- Provide 1st line technical support, answering queries via phone, email, and face-to-face.
- Log incidents with external service providers.
- Update the IT Support knowledge bank.
Skills
The Opportunity
Yolk Recruitment has teamed up with a Business Consultancy who require a short term IT Support Technician who has great communication skills and is knowledgeable regarding Microsoft Office applications.
This role is responsible for 1st line technical support and related activities. The ideal IT Support Technician will be:
- Providing 1st line technical support to 1000+ users globally, answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practice
- Logging incidents with our external 3rd party service providers
- Assisting in updating the IT Support knowledge bank
- Logging calls into our ticket management system, taking ownership of user problems and being proactive when dealing with their issues
- Allocating more complex calls to the relevant teams where appropriate
This role is suitable for someone who has
- Excellent Communication skills
- A good knowledge of Microsoft Office
- A people focused approach
- £12.21 per hour
- Hybrid working arrangement with 4 days on site
- 37.5 hour working week
- Office hours 09:00-17:00 Monday to Friday
If you are a strong communicator and have a proficient knowledge of Microsoft Office I would like to hear from you, THIS ROLE WILL BE 4 DAYS A WEEK IN THE OFFICE.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.