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Assistant Service Manager
Job summary
A leading automotive group near Aylesbury is seeking an experienced Assistant Service Manager to oversee service department operations. You will lead and motivate the team while ensuring high-quality service and customer satisfaction. Ideal candidates have at least 3 years of experience in a similar role and are capable of balancing hands-on leadership with management responsibilities. The position offers a competitive salary plus bonuses.
Qualifications
- Minimum of 3-years experience as a Senior Service Advisor, Workshop Controller, or similar.
- Proficiency in balancing hands-on support with departmental management.
- Stable career path in relevant roles.
Responsibilities
- Lead by example and motivate your team daily.
- Resolve staff and customer concerns.
- Oversee Service Department operations in the absence of the service manager.
- Drive performance of front-of-house staff.
Skills
Job Description
Assistant Service Manager / Workshop Controller / Service Reception Manager required by my Main Dealer Motor Garage based near Aylesbury in Buckinghamshire.
Job Role – Assistant Service Manager / Service Reception Manager / Workshop Controller
Job Location – Aylesbury, Buckinghamshire
Salary circa 35k basic plus bonus
Your previous experience will have been in a similar role such as a Service Manager, Front of House Manager, Workshop Controller or Senior Service Advisor.
Assistant Service Manager / Service Reception Manager / Workshop Controller Role :
- You will need to lead by example on a daily basis
- Have an enthusiastic and passionate personality to drive and motivate your team.
- You will be expected to help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives.
- To oversee all aspects of the Service Department operations in the absence of the service manager
- To challenge and drive the performance of the front‑of‑house staff
- Managing, coaching and motivating employees to ensure a high quality of staff.
- Assist with Monitoring performance against agreed targets.
- Ensuring correct completion of Vehicle Health Checks, up sell conversions and follow up of unsold, deferred work process.
About You :
- Preferably a minimum of 3‑years experience as a Senior Service Advisor / Workshop Controller / Service Reception Manager / Assistant Service Manager who is highly successful in their current position or already in a similar role
- You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group
- Can demonstrate a stable career path
- Be capable of balancing the hands‑on approach of helping your team, along with running the department when the Service Manager is unavailable.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.