Local Service Manager

Sanctuary Group; Tees Valley; On-site; GBP 41,000; Full time

Job summary

A leading care organization in Tees Valley is seeking a Local Service Manager to oversee service delivery and support young people. The role involves team leadership, stakeholder management, and ensuring financial performance. Ideal candidates will have strong interpersonal and leadership skills, and experience in a similar managerial role is preferred. This position offers a salary of £40,904 per year, with opportunities for development and benefits.

Benefits

Occupational sick pay

Confidential employee advice service

Cycle to Work scheme

Contributory pension plan

25 days annual leave plus bank holidays

Qualifications

• Previous experience in a managerial role within a similar service.
• Proven ability to liaise effectively with partners.
• Experience working in a personalized way supporting service users.

Responsibilities

• Lead the overall delivery of the service and manage the team.
• Develop relationships with partners and stakeholders.
• Oversee financial performance and manage the budget.

Skills

Interpersonal skills

Leadership

Problem-solving

Strong communication

Compassionate and caring approach

Ability to work under pressure

Job description

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Department: Health and Social Care (Management)

Operation: Sanctuary Supported Living

Closing Date: .

Salary: £40,904 / year

Requisition: 226748

Local Service Manager

£40,904 (rising to £43,057 after 12 months, subject to satisfactory performance)

37.5 hours per week

Sanctuary Supported Living is delighted to be recruiting for a Local Service Manager at our Young People Schemes. We’re passionate about creating safe, nurturing environments where young people can grow, achieve, and feel empowered. Safeguarding is at the heart of everything we do, and we expect every team member—whether staff or volunteer—to share our unwavering commitment to promoting the welfare of children and young people.

“We’ll support you to be your best with us”

This isn’t just a job. It’s a chance to be a positive role model, to inspire change, and to help young people realise their potential. Supporting them through challenges while celebrating their achievements makes this work truly meaningful. We’ll invest in you with comprehensive training, career development opportunities, and a benefits package designed to help you thrive—just like the young people we support.

Sanctuary Supported Living is committed to safeguarding and promoting the welfare of everyone that we support and care for and we expect all employees and volunteers to share this commitment. Therefore, all appointments are made subject to satisfactory Disclosure and Barring Service, qualification and pre‑employment checks.

The role of Local Service Manager will include:

• Leading the overall delivery of the service, through the management of the team and liaison with the Area Service Manager
• Developing and maintaining relationships with partners, key stakeholders and external agencies
• Overseeing the overall delivery of the service
• Working closely with our internal and external partners to achieve KPI’s
• Overseeing the service’s financial performance and managing the budget
• Managing the recruitment, performance and development of staff
• Flexibility around working hours is expected in accordance with the needs of the service
• Responsibility for health and safety in the service

Skills and experiences:

• Previous experience of working in a managerial role within a similar service, you will be able to demonstrate strong interpersonal, leadership and problem‑solving skills
• Strong communication skills and the ability to remain calm under pressure
• Compassionate, caring, and hard working with a hands‑on approach to support
• You will have experience of working in a personalised way supporting service users to maximise opportunities for personal development
• Proven ability to liaise effectively with statutory and voluntary partners
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

Your Mind and Body

• Occupational sick pay after 12 months’ service (for those on contracted hours only and subject to qualifying period)
• Confidential 24/7 employee advice service (Includes medical and legal advice)
• Wellbeing resources through our employee platforms including Aviva Digicare
• A greener commute with our Cycle to Work scheme

Your Financial Wellbeing

• Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice
• Exclusive discounts through our e-hub platform
• Securing your future with our contributory pension plan, matched up to 7%
• Life assurance
• Enhanced Parental leave schemes (Adoption, Maternity, Paternity and Shared) after qualifying period

Your Job

• 25 days annual leave (rising to a maximum of 30 days) plus bank holidays
• Growth and development with us through comprehensive training and internal career opportunities
• Ability to be part of our inclusive staff networks like the Parent Network and Disability Network
• Loyalty recognition scheme for 12 month’s service onwards

Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced.

Important: As part of your application, you must upload a cover letter alongside your CV. Your cover letter should:

• Explain your reasons for wanting to work with young people.
• Outline why you are keen to work in this specific role.

Applications without a cover letter may not be considered.

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If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

• Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
• We work closely with the Home Office in order to prevent illegal working.
• An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
• Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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