Assistant Service Manager

Jago Consultants; Maidstone; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading motor garage in Maidstone is looking for an experienced Assistant Service Manager / Service Reception Manager. You will oversee the service department in the absence of the service manager, lead a passionate team, and ensure high-quality customer service. The ideal candidate has a minimum of 3 years' experience in a similar role and is capable of resolving customer concerns effectively. Competitive salary offered with opportunities for career advancement.

Qualifications

• Minimum of 3 years experience in a similar role.
• Proven ability to lead and motivate a team.
• Strong customer service skills.

Responsibilities

• Lead by example and motivate the service team.
• Resolve staff and customer concerns.
• Oversee Service Department operations in the manager's absence.
• Challenge and drive front-of-house performance.
• Ensure vehicle health checks are completed correctly.

Skills

Team leadership

Customer service

Performance management

Job description

Job Description

Assistant Service Manager / Service Reception Manager required by my Main Dealer Motor Garage based in the Maidstone area of Kent.

Job Role – Assistant Service Manager / Service Reception Manager

Job Location – Maidstone, Kent

Salary circa 27k basic / 33k OTE

You previous experience will have been in a similar role, or perhaps a Service Manager, Front of House Manager, Workshop Controller or Senior Service Advisor.

Assistant Service Manager / Service Reception Manager Role :

• You will need to lead by example on a daily basis
• Have an enthusiastic and passionate personality to drive and motivate your team.
• You will be expected to help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives.
• To oversee all aspects of the Service Department operations in the absence of the service manager
• To challenge and drive the performance of the front-of-house staff
• Managing, coaching and motivating employees to ensure a high quality of staff.
• Assist with Monitoring performance against agreed targets.
• Ensuring correct completion of Vehicle Health Checks, up sell conversions and follow up of unsold, deferred work process.

About You :

• Preferably a minimum of 3-years experience as a Senior Service Advisor / Workshop Controller / Service Reception Manager / Assistant Service Manager who is highly successful in their current position or already in a similar role
• You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group
• Can demonstrate a stable career path
• Be capable of balancing the hands-on approach of helping your team, along with running the department when the Service Manager is unavailable.

This is a superb position with an industry leading dealer group.