Local Service Manager

Sanctuary Group; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A not-for-profit care provider in Felixstowe is seeking a Local Service Manager to lead their mental health service team. This role involves managing service delivery, financial performance, and team recruitment while ensuring compassionate care. The ideal candidate has experience in management within a similar service and strong communication skills. The position offers substantial benefits including a generous holiday allowance and development opportunities.

Benefits

25 days paid holiday

Pension scheme with employer contributions

Online discounts from retailers

Health and well-being plans

Life assurance

Flexible working arrangements

Cycle to Work scheme

Learning and development opportunities

Qualifications

• Experience in a managerial role within a similar service.
• Previous experience in a CQC regulated environment preferred.
• Ability to manage staff performance and development.

Responsibilities

• Lead service delivery and team management.
• Develop relationships with customers and agencies.
• Oversee housing management and budget.

Skills

Leadership

Communication skills

Problem solving

Interpersonal skills

Compassionate care

IT skills

Tools

MS Teams

Word

Excel

Job description

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Department: Health and Social Care (Management)

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 226785

Local Service Manager

Montague Road, 14 Montague Road, Felixstowe, IP11 7HF

37.5 hours per week

Sanctuary Supported Living is delighted to be recruiting for a Local Service Manager at our CQC Registered Mental Health Service, Montague Road, Felixstowe.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Local Service Manager will include:

• Leading the overall delivery of the service, through the management of the team and liaison with the Area Service Manager
• Developing and maintaining relationships with customers and relevant external agencies, liaising effectively with statutory and voluntary partners
• Overseeing the overall delivery of the housing management of the property
• Delivering contract KPI’s
• Overseeing the service’s financial performance and managing the budget to maximise income
• Managing the recruitment, performance management and development of staff
• Flexibility around working hours is expected in accordance with the needs of the service
• Responsibility for health and safety in the service

Skills and experiences:

• Previous experience of working in a managerial role within a similar service, you will be able to demonstrate strong interpersonal, leadership and problem solving skills
• Previous experience of working in a CQC regulated environment is preferable
• Strong communication skills and the ability to remain calm under pressure
• Compassionate, caring and hard working with a hands-on approach to care management
• You will have experience of working in a personalised way supporting customers to maximise opportunities for personal development
• Knowledge of Positive Behaviour Support
• Proven ability to liaise effectively with statutory and voluntary partners
• Good information technology skills with a working knowledge of MS Teams, Word & Excel. Training will be provided for additional computer systems in use
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 226785

We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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