Assistant Service Manager

Jago Consultants; Aylesbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive group near Aylesbury is seeking an experienced Assistant Service Manager to oversee service department operations. You will lead and motivate the team while ensuring high-quality service and customer satisfaction. Ideal candidates have at least 3 years of experience in a similar role and are capable of balancing hands-on leadership with management responsibilities. The position offers a competitive salary plus bonuses.

Qualifications

• Minimum of 3-years experience as a Senior Service Advisor, Workshop Controller, or similar.
• Proficiency in balancing hands-on support with departmental management.
• Stable career path in relevant roles.

Responsibilities

• Lead by example and motivate your team daily.
• Resolve staff and customer concerns.
• Oversee Service Department operations in the absence of the service manager.
• Drive performance of front-of-house staff.

Skills

Leadership skills

Customer service

Team motivation

Performance monitoring

Job description

Job Description

Assistant Service Manager / Workshop Controller / Service Reception Manager required by my Main Dealer Motor Garage based near Aylesbury in Buckinghamshire.

Job Role – Assistant Service Manager / Service Reception Manager / Workshop Controller

Job Location – Aylesbury, Buckinghamshire

Salary circa 35k basic plus bonus

Your previous experience will have been in a similar role such as a Service Manager, Front of House Manager, Workshop Controller or Senior Service Advisor.

Assistant Service Manager / Service Reception Manager / Workshop Controller Role :

• You will need to lead by example on a daily basis
• Have an enthusiastic and passionate personality to drive and motivate your team.
• You will be expected to help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives.
• To oversee all aspects of the Service Department operations in the absence of the service manager
• To challenge and drive the performance of the front‑of‑house staff
• Managing, coaching and motivating employees to ensure a high quality of staff.
• Assist with Monitoring performance against agreed targets.
• Ensuring correct completion of Vehicle Health Checks, up sell conversions and follow up of unsold, deferred work process.

About You :

• Preferably a minimum of 3‑years experience as a Senior Service Advisor / Workshop Controller / Service Reception Manager / Assistant Service Manager who is highly successful in their current position or already in a similar role
• You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group
• Can demonstrate a stable career path
• Be capable of balancing the hands‑on approach of helping your team, along with running the department when the Service Manager is unavailable.