Assistant Service Manager

Hollyfield Personnel; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an Assistant Service Manager in Leighton Buzzard to oversee operations and lead a team of engineers and service staff. The role involves managing technician activities, budgets, and customer relationships, ensuring service excellence. Ideal candidates should have team management experience and a proactive approach to problem-solving. This position offers a competitive salary, a company car, and various employee benefits.

Benefits

25 days annual leave plus bank holidays

Additional paid birthday leave after 1 year’s service

Contributory pension scheme

Life assurance (x3 salary after 3 months)

Employee healthcare cashback plan

Cycle to Work Scheme

Enhanced maternity and paternity pay (after qualifying period)

Ongoing training and career development opportunities

Qualifications

• Previous experience in a team leader, supervisor or assistant manager role (essential).

Responsibilities

• Deputise for the Service Manager when required.
• Lead and support a team of regional service staff and technicians.
• Manage operational activities including estimating, invoicing and planning.
• Provide technical support to internal staff and engineers.
• Support customer relationships, service delivery and new business opportunities.
• Mentor and develop staff including performance management and reviews.
• Ensure compliance with safety standards, policies and procedures.

Skills

Leadership and team management experience

Excellent communication and customer service skills

Organisational and problem-solving ability

Knowledge of health & safety and compliance standards

Education

Relevant certifications such as GAI

Job description

Assistant Service Manager

Competitive Salary - details provided on application

Bonus Company Car

Job Type: Permanent / Full Time

Location: Leighton Buzzard

Hours: Monday to Friday 40 hours per week 8.30am to 5.00pm

As Assistant Service Manager you’ll play a key role in supporting the Service Manager and ensuring smooth day‑to‑day operations. You’ll oversee a team of engineers and service staff helping to deliver high‑quality service across a wide customer base. From managing technician activities and budgets to supporting customer relationships and operational processes, you’ll be instrumental in ensuring service excellence.

Benefits

• 25 days annual leave plus bank holidays
• Additional paid birthday leave after 1 year’s service
• Contributory pension scheme
• Life assurance (x3 salary after 3 months)
• Employee healthcare cashback plan
• Cycle to Work Scheme
• Enhanced maternity and paternity pay (after qualifying period)
• Ongoing training and career development opportunities

Key Responsibilities

• Deputise for the Service Manager when required
• Lead and support a team of regional service staff and technicians
• Manage operational activities including estimating, invoicing and planning
• Provide technical support to internal staff and engineers
• Support customer relationships, service delivery and new business opportunities
• Mentor and develop staff including performance management and reviews
• Ensure compliance with safety standards, policies and procedures

About You

• Leadership and team management experience
• Excellent communication and customer service skills
• Organisational and problem‑solving ability
• Knowledge of health & safety and compliance standards
• Previous experience in a team leader, supervisor or assistant manager role (essential)
• Relevant certifications such as GAI (preferred but not essential)

Job Ref: EN994

Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5‑7 working days of your application you should presume that your application was unsuccessful. By applying for this vacancy you are giving permission for Hollyfield Personnel to contact you and retain your details.