Service Desk Analyst à Canada

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Enfuse Group

London, United Kingdom

Consulting

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Yes

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0474cd5aab28

6

24.04.2025

08.06.2025

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Why Join Us?

A Strategic Role: Step into a position where you’ll lead transformational projects, serve as a trusted advisor to senior clients, and play a pivotal role in shaping the future of our consultancy.

Real-Life Impact: You’ll work on complex, high-priority projects that genuinely make a difference for our clients, guiding them to achieve their strategic goals.

Hybrid Working: Enjoy the flexibility to work from Base Camp, client sites (typically 1–3 days a week), or from the comfort of your home.

Empowering Development: With tailored coaching, leadership opportunities, and a focus on your personal brand, we’ll support you as you grow into a recognised leader in the industry.

What You Will Do

• Lead and Deliver: Shape and lead transformational programmes and projects for high-profile clients, ensuring successful outcomes.
• Build Trusted Relationships: Act as a go-to advisor for senior stakeholders, nurturing long-lasting partnerships.
• Mentor and Develop Teams: Guide and develop Analysts, Consultants, and Senior Consultants, helping them excel in their roles.
• Shape Our Future: Drive internal initiatives, contribute to strategic direction, and actively expand client engagements through business development.
• Oversee Multiple Projects: Juggle multiple priorities while ensuring all projects run smoothly and teams receive the support they need.

Requirements

What We're Looking For

• Proven Leadership: Experience in client-facing management consulting roles, with a track record of managing complex, high-priority projects.
• Strategic Thinker: Expertise in navigating complex challenges, driving project direction, and influencing senior stakeholders.
• Strong Communicator: Exceptional skills in negotiation, conflict resolution, and building trust with clients.
• Team Builder: A passion for mentoring and developing team members to their fullest potential.
• Business Development Focus: Proven ability to identify and secure new business opportunities, contributing significantly to growth.

Nice to Have

• A network of clients or relationships that can support business development activities.

Don’t have all the required skills?

Not to worry! We acknowledge not everyone will meet each and every single desired qualification. So, if you’re more or less qualified, and you feel really enthusiastic about the role and that you’re a great match, we’d love to hear from you!

Interview Process

• 1st Stage 'Get to Know You' Behaviours and Attitudes Competency Interview (1 hour)
• 2nd Stage Case Study Exercise Interview (1 hour)
• 3rd Stage Cultural Fit Interview (1 hour)

What can I expect when I Join?

Comprehensive onboarding with training from the moment you join, continuous support from your dedicated People Coach as well as Capability heads. Don’t forget, the regular socials, masterclasses, and workshops to help you thrive.

Base Salary from £72,000 per annum plus bonus and travel allowance.

Health & Wellbeing: Private medical healthcare, £40 monthly wellness allowance, gym membership discounts, and eye test vouchers.

Financial Perks: Competitive pension, company performance bonus, and travel allowance.

Time Off: 25 days holiday (plus public holidays), the option to buy 5 extra days, 1 company day off, and 1 volunteering day off.

Career Growth: In-house training, monthly 1:1 career path meetings, and support for professional certifications.

Recognition & Support: Employee assistance program, birthday gift, and themed care packages.

Social & Sustainability: Regular team meet-ups, social events, and sustainable company swag.

We have created a working environment where everyone can flourish!

Diversity, Equity, and Inclusion are core values at Enfuse. We don’t just advise our clients on these principles, we genuinely believe in their transformative benefits for society, our people, and our company. Diverse teams not only perform better, as countless studies have shown, but they also foster a happier and more inclusive workplace.

We are an equal opportunity employer and embrace diversity in all its forms. Our commitment is to create an environment where everyone can flourish and be their authentic selves at work.

If you require any support or assistance during the recruitment process, or if there are particular arrangements or reasonable adjustments that we can make, please contact us. We are here to ensure you feel fully supported every step of the way.