Customer Service Coordinator

Ingersoll Rand; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in technology solutions is looking for a Customer Service Coordinator in Stockport. This role involves processing customer orders, managing inquiries, and ensuring customer satisfaction. The ideal candidate will have strong time management skills and experience with CRM software. This position offers flexible working arrangements within commuting distance for occasional on-site meetings.

Benefits

Annual leave allowance

Private health care plan

Pension

Company shares

Qualifications

• Ability to assess customer needs and quality standards.
• Time management skills to handle multiple tasks.
• Familiarity with ERP systems preferred.

Responsibilities

• Receive and process orders for the organization.
• Verify order information for accuracy.
• Respond to customer inquiries and complaints.

Skills

Customer needs assessment

Time management

CRM software knowledge

Language skills

Tools

Sales Logix

Sales Force

Microsoft Excel

Microsoft Word

Job description

Customer Service Coordinator

Stockport UK / Hazel grove

Hybrid / Remote Flexibility.

About Us

Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.

Job Summary

The Customer Service Coordinator ensures that our customers’ orders are processed appropriately. They monitor the progress of the order from intake through delivery and may participate in customer follow‑up communications to determine quality of product and services provided. Professionalism, follow through, and attention to details are critical skills for this role.

Responsibilities

• Receive and process orders for the organization
• Enter orders and associated information, such as names, addresses, and billing information, into a database
• Provide order confirmations to customers
• Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and / or any anticipated delays
• Contact appropriate parties to clarify orders and obtain additional information
• Verify order information for accuracy and completeness
• Responds to customer complaints
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Basic Qualifications

• Demonstrated ability to assess customer needs and quality standards
• Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines
• Knowledge of CRM software (Sales Logix, Sales Force) as well as Microsoft Excel, Word, and related software applications is preferred for Associate level and required for all other levels
• Familiarity with ERP systems and the manufacturing environment preferred
• Ability to speak, write, and read other languages is a plus

Travel & Work Arrangements / Requirements

This role offers flexible working arrangements. You will not be required to attend the office every day, but you should be located within approximately hours’ commuting distance to allow for occasional on‑site meetings, collaboration sessions, or training.

Key Competencies

• Demonstrated Active Listening skills (attentive, understanding, not interrupting, confirming customer needs)
• Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines

What we Offer

• annual leave allowance
• private health care plan
• pension
• company shares

A dynamic and impactful role within a global leader in engineered containment solutions . A collaborative, international work environment with strong team spirit. Opportunities to learn, grow, and contribute in shaping the future of safe and efficient pharmaceutical manufacturing .