Logistics Customer Service Coordinator | Immediate Start

365 People; Hinckley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A logistics company in Hinckley is seeking a Customer Service Agent for a temporary role with immediate start. You will be responsible for managing customer accounts, handling inquiries via phone and email, tracking deliveries, and coordinating with various internal teams. Good communication skills and logistics experience are essential. This ongoing temporary assignment offers the opportunity to make a significant impact from day one.

Qualifications

• Experience in a logistics customer service role.
• Confident communicator with both phone and email.
• Ability to start immediately.

Responsibilities

• Manage customer accounts booking jobs and resolving issues.
• Track deliveries and manage communications.
• Coordinate with internal teams to ensure smooth operations.
• Validate surcharges and maintain CRM accuracy.
• Suggest process improvements based on observations.

Skills

Logistics customer service experience

Confident communication

Calm, solution-focused mindset

Tools

Basic Excel

Google Sheets

Job description

A logistics company in Hinckley is seeking a Customer Service Agent for a temporary role with immediate start. You will be responsible for managing customer accounts, handling inquiries via phone and email, tracking deliveries, and coordinating with various internal teams. Good communication skills and logistics experience are essential. This ongoing temporary assignment offers the opportunity to make a significant impact from day one.