Service Desk Analyst jobs in Brazil

We deliver complex transformational projects that add value, create insight, and drive growth and profitability. Clients come to us for our expertise, and they stay because of our track record of successful project delivery.

With multiple offices and ongoing global expansion, we maintain a proven track record across various technologies, including Business Intelligence (BI), Customer Relationship Management (CRM), Data & Insights, and Enterprise Performance Management (EPM).

Our team of dedicated experts is at the heart of our success.

• Technical or Finance/Economics degree from a respected university.

The role involves working in EPM / Managed Services. Key skills include:

• ODI Configuration
• SQL

Nice to Have:

• Advisory & Oracle Best Practices

Bonus Knowledge:

• Transfer Pricing
• Pharma R&D Cost Allocation
• VBA & Excel

• Comfortable presenting, guiding, instructing, and explaining concepts to diverse audiences, simplifying complexities where necessary.
• Proficient in writing structured, concise documentation (Technical Guides, Training, Requirements) using MS Word.
• Skilled in creating effective presentations with MS PowerPoint for Knowledge Transfer.
• Able to use MS Excel to explain financial models.
• Builds relationships during client engagement to address and manage differing views.
• French-speaking is a bonus (primarily a UK role; support colleagues in France).

• Involved in at least one project delivered to Go-live, with experience leading parts of the delivery.
• Experience in requirements gathering, development, testing, and support.
• Works constructively within teams, highlighting risks and issues and challenging approaches constructively.

Preferred:

• Ability to review and optimize Business Rules.
• Experience with EPM Automate and use case articulation.
• Proficiency in VBA, Python, DOS, or scripting languages.
• Experience with REST APIs.
• Knowledge of AWS, Azure, OCI platforms.
• Use of Oracle Integration Cloud (OIC).
• Use of Oracle Data Integrator (ODI).

• Approachable communication style and teamwork.
• Resilient and outcome-driven.
• Shares knowledge and learnings with the team.
• Comfortable delivering tasks and seeking help when needed.

Security clearance is required. You must hold a British Passport or ILR and have not left Britain for more than 3 months at a time in the past 5 years.

Salary and package are based on experience. The work location is Surrey & Central London, 3-4 days per week.