Service Desk Analyst jobs in United Kingdom

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Facilities Helpdesk & Compliance Manager

Department: Facilities

Employment Type: Permanent - Full Time

Location: Bognor Regis

Description

About the Role

We're looking for a passionate leader to join us at our Bognor Regis Resort as part of our Facilities Department.

As our Helpdesk & Compliance Manager you will lead a team who co-ordinate all maintenance and repair jobs for the resort. The Facilities Helpdesk is made up of a small team of operators and a Manager who are required to work closely with the Facilities Head of Department, wider Facilities team, Resort Duty Managers and other department leaders to ensure technical jobs are prioritised and completed in a timely manner. You will be working in a fast-paced, high-energy environment using our in-house systems for planned preventative maintenance and any reactive reported jobs for the Facilities Team across all areas.

You will ensure the resort is compliant and manage the day-to-day compliance across the resort and comply with Health & Safety regulations inline with Butlin's policies and legislation. You will liaise with all contractors to the resort, conduct meetings and briefings following through action plans. You will hold a great eye for detail and the ability to drive consistent standards whilst being guest obsessed and operating efficiently in everything you do. You will lead the Facilities Helpdesk team in coordinating all technical and housekeeping jobs for the resort and with a passion for caring for team by effective recruitment, training and personal development for the team.

You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin's.

As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

Our resort is open all year round therefore typical working hours cover 40 hours per week, 5 days over 7, with shifts available between 8am - 10pm.

About You

We are looking for a passionate leader with similar experience in a maintenance, construction or facilities detail-led environment with the ability to prioritise and plan effectively. You should have excellent communication skills and be confident engaging with teams at all levels. You should also have a curious mindset and not be afraid to challenge the status quo.

You should have an excellent self-motivational quality with a proactive approach and have an excellent problem-solving attitude with the ability to work well on own initiative as well as part of a Team. Whilst your skills and experience are important to us, your approach, mindset and attitude are of equal interest to us.

You should be passionate about leading and developing a team and supporting people through regular 121's and coaching.

Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible.