Service Desk Analyst jobs in United States

IT Support Specialist

Gateshead (Hybrid)

Salary: £26,000 – £32,000 per annum, depending on experience

Full-time, Permanent

Careers Plus are delighted to be working with a well-established managed service provider based in the Northeast of England who is looking to hire an IT Support Specialist. This is a great opportunity to join an employee-owned company which have supported local businesses for over 20 years and have no chance of slowing down.

Key Responsibilities

• Provide technical assistance to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues.
• Diagnose and resolve technical problems, ensuring minimal disruption to users.
• Install, configure, and maintain computer hardware, software, and peripherals, including printers and scanners.
• Assist in managing and troubleshooting network issues, including LAN, WAN, and internet connectivity.
• Create and maintain detailed documentation of technical issues and their resolutions for future reference.
• Assist in onboarding and training new employees on IT systems and best practices.

Requirements

• Minimum of 2 years of experience in IT support or a similar role.
• Proficiency in Windows and macOS operating systems, experience with network administration, and familiarity with cloud-based services such as Azure and AWS.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.

Skills and Attributes

• Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve complex technical issues.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer Service: A customer-oriented attitude with a focus on delivering top-notch support.
• Adaptability: Willingness to continuously learn and adapt to new technologies.

Please apply to be considered for the opportunity!