Bilingual Customer Service Coordinator

Adecco; Eccles; On-site; GBP 30,000; Full time

Job summary

A leading employment agency is seeking a Bilingual Customer Service Coordinator in Eccles, United Kingdom. The role involves acting as the main point of contact for suppliers and customers, managing logistics, and delivering exceptional service. Fluency in French, Italian, German, or Spanish in addition to English is essential. This position offers a salary of £30,000 per year along with flexible working hours and robust benefits including a pension scheme.

Benefits

Excellent Pension Scheme

EAP Programme

Flexible working hours

Free parking

Competitive benefits package

Opportunities for career development

Qualifications

• Fluency in one of the stated languages in addition to English.
• Strong communication and interpersonal skills.
• Experience in customer service within a manufacturing environment is advantageous.

Responsibilities

• Act as the main point of contact for suppliers and customers.
• Manage order forecasting and ensure timely delivery.
• Negotiate logistics solutions for cost efficiency.

Skills

Fluency in French, Italian, German, or Spanish

Strong communication skills

Proficiency in Microsoft Office

Customer service experience

Tools

ERP systems

Job description

Bilingual Customer Service Coordinator

(Spanish, Italian, French, or German plus English)

Salary: £30,000 per year

Location: Eccles, Manchester - close to tram, bus, and train links

Working Hours: Flexible shifts - choose from 08:00-16:00, 09:00-17:00, or 10:00-18:00 - Monday-Friday

Benefits

• Excellent Pension Scheme: If you contribute 7%, the employer contributes 12.1% (sliding scale of contribution)
• EAP Programme
• Flexible working hours
• Free parking
• Competitive benefits package
• Opportunities for career development

About the Role

We are seeking a Customer Service Coordinator to join a leading organisation in the manufacturing sector. This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers and internal teams.

You will play a key part in supporting external sales teams, ensuring smooth order progression, and delivering exceptional customer service. The position involves coordinating administrative tasks, managing logistics, and proactively finding cost-effective solutions for clients.

Key Responsibilities

• Act as the main point of contact for suppliers and customers, handling queries and order updates.
• Liaise with Account Managers and internal departments to maintain strong relationships.
• Manage order forecasting, debt collection, and ensure timely delivery.
• Cover for colleagues during absences and maintain office coverage during core hours.
• Negotiate logistics solutions to balance service quality and cost efficiency.
• Attend meetings and contribute to continuous improvement initiatives.

What We're Looking For

• Language Skills: Fluency in either French, Italian, German, or Spanish in addition to English is essential. Please do not apply for this position if you do not speak one of these languages fluently.
• Strong communication and interpersonal skills with a professional telephone and email manner.
• Proficiency in Microsoft Office and ERP systems desirable.
• Ability to work under pressure, prioritise tasks, and meet deadlines.
• Self-motivated team player with excellent organisational and problem-solving skills.
• Previous experience in customer service within a manufacturing or similar environment is advantageous.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website