Customer Service Team Leader — Fast-Paced Ops & CRM

Travail Employment Group; Newark on Trent; On-site; GBP 33,000; Full time

Job summary

A dynamic distribution company in Newark is seeking a motivated Customer Service Team Leader to manage a fast-paced team. You'll lead daily operations, develop processes for customer order management, and ensure effective interdepartmental communication. Ideal candidates will have excellent leadership qualities and experience in customer service. This role offers a competitive salary and benefits including pension and free parking.

Benefits

Pension

Free on-site parking

Dynamic Fun Team

Qualifications

• Proven experience in managing a team within a customer service environment.
• Strong understanding of customer service processes and support.
• Ability to resolve escalated issues and manage complaints.

Responsibilities

• Lead the customer service team in daily operations.
• Develop processes for order management and customer support.
• Maintain effective relationships across departments.
• Ensure product and pricing records are updated on the CRM.
• Train and develop team members.
• Generate departmental reports.

Skills

Leadership qualities

Customer order processes understanding

Complaint management

Organizational skills

Written and oral communication skills

Intermediate IT skills

Tools

Word

Excel

CRM systems

Job description

A dynamic distribution company in Newark is seeking a motivated Customer Service Team Leader to manage a fast-paced team. You'll lead daily operations, develop processes for customer order management, and ensure effective interdepartmental communication. Ideal candidates will have excellent leadership qualities and experience in customer service. This role offers a competitive salary and benefits including pension and free parking.