Relationship Manager jobs in United States
Head of Customer Relationship Management
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Digital Preservation Coalition
Head of Customer Relationship Management
Job summary
A leading finance company is seeking a Head of Customer Relationship Management to join their Manchester team. This role involves coaching staff, managing client onboarding, and ensuring quality service. The ideal candidate will have strong team management experience and excellent communication skills, with a good understanding of the asset finance sector. If you are adept at managing multiple projects and have problem-solving abilities, we want to hear from you.
Qualifications
- Proven team management experience.
- Understanding of the asset finance marketplace is preferred.
- Ability to plan and manage multiple projects.
Responsibilities
- Coach, mentor and develop staff.
- Ensure smooth client onboarding.
- Monitor quality through oversight checks.
Skills
Our client is a highly regarded name within the hard asset finance sector. A rare opportunity has arisen for a head of customer relationship management to join their Manchester based team.
This is a newly created role, reporting to the Head of Operations, responsible for overseeing the customer relationship function.
Key responsibilities include
Coach, mentor and develop staff, including overseeing new employee onboarding
Work closely with other stakeholders in the business to ensure smooth client onboarding , ensuring an efficient service to customers
Monitor quality through performing oversight checks, reviewing operational data, and identify any training issues and process improvements
Monitor forward capacity management, ensuring resource availability around busy periods
Ensure that the team are processing all requests for in-life tasks such as settlement quotes, agreement settlement, reschedules etc.
The successful candidate will have proven team management experience, ideally with an understanding of the asset finance marketplace – you will have excellent communication skills, the ability to plan and manage multiple projects and deadlines, and the ability to think outside the box to solve problems.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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