Colleague Relations Advisor

NHS Property Services; Stockport; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Stockport is seeking an HR professional for the Colleague Relations Advisor role. The successful candidate will empower managers by providing expert guidance on employee relations issues, ensuring compliance with policies. This hybrid position offers flexibility with two days a week in the office. Essential qualifications include telephony advisory experience and a People Qualification (CIPD level 3). The role includes various employee relations cases and coaching managers to enhance their capabilities.

Benefits

27 days annual leave + bank holidays

Smarter Working Policy for flexible location choice

Training and development opportunities

Colleague Referral Scheme

SMART Pension contribution

NHS retail discounts and Cycle to Work Scheme

Qualifications

• Proven history of managing various colleague relation cases including disciplinary and grievance.
• Experience in providing clear and expert guidance to managers over the phone.
• Ability to manage a caseload within agreed Service Level Agreements.

Responsibilities

• Answering colleague relation queries and providing timely responses.
• Coaching managers to make informed decisions on employee relations.
• Collaborating with teams on complex cases impacting the organization.

Skills

Colleague Relations advisory experience

Complex case management experience

Telephony-based advisory service experience

Understanding of Employment Tribunal practices

Education

People Qualification (CIPD level 3)

CIPD level 5 (desirable)

Job description

At NHS Property Services, we’re looking for a resilient, agile, and passionate HR professional to join our People Team as a Colleague Relations Advisor . If you thrive on empowering managers, solving complex employee relations challenges, and making a difference every day, this is the role for you.

As a Colleague Relations Advisor, you’ll be the first port of call for our managers, offering trusted, expert guidance on a variety of employee relations cases. Through clear, confident advice delivered over the phone, you’ll coach and support managers to navigate challenges effectively, getting it right first time. Your objective approach will help build their capability, ensure fair outcomes, and reinforce consistent application of our policies across the organisation.

This is a hybrid position, offering flexibility with just two days a week based in our Stockport office. The team operates on a shift pattern between 08 : 00am and 19 : 00pm.

Key responsibilities

• Timely and responsive telephony-based answering of managers colleague relation queries are in line with policies and legislation
• Coaching and empowering managers to make informed, fair, and lawful decisions, enhancing their capability in handling employee relations issues
• Supporting managers with the administration and quality completion of their CR correspondence to ensure we are always putting the colleague at the heart of our decisions. Providing guidance, and ensuring the highest attention to detail is provided
• Managing your own caseload within the agreed Service Level Agreements
• Working in collaboration with the other members of the Colleague Relation and People Business Partner teams to triage the more complex cases which could result in litigation or affect the reputation of NHSPS, such as TUPE, Redundancy or Discrimination cases
• Supporting managers by offering coaching and guidance to enable quality Occupational Health referrals

Essential Requirements

• Colleague Relations (ER) advisory experience
• Previous case management experience including complex cases
• Previous experience of working in a telephony based advisory service
• People Qualification (minimum CIPD level 3) Level 5 desirable but not essential
• Proven history of managing all types of colleague relation cases, such as but not limited to disciplinary, grievance, absence, flexible working, family friendly, performance.
• Understanding of Employment Tribunal and Employment Law practises.

What we can offer you

• 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
• Company-wide Colleague Referral Scheme
• SMART Pension contribution into which the company will contribute up to 6%
• A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.
• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a passion

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

For full details of the role, please see the attached role profile.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.