Customer Experience & Relations Specialist

Dams International.; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading UK office furniture manufacturer is seeking a motivated Customer Relations Specialist to join their team. This role involves managing the complete order process, providing exceptional customer service, and building strong relationships. The successful candidate will have demonstrable experience in administration and sales environments, possess strong MS Office skills, and be able to deliver high accuracy in all tasks. This position offers a full-time contract with several employee benefits, including health plans and discounts.

Benefits

28 days holiday per year

Health cash plan

Death in service insurance

Employee benefits hub

Free on-site parking

Qualifications

• Demonstrable administrative and data entry experience is essential.
• Experience in sales administration and/or service environment is preferred.
• Excellent interpersonal skills are necessary to deal with customers.

Responsibilities

• Manage full order process from placement to delivery.
• Update CRM with customer contact details.
• Develop customer relationships while meeting overall needs.
• Ensure accurate order entry for customers.
• Resolve customer queries related to orders and deliveries.

Skills

Administrative experience

Data entry experience

Interpersonal skills

MS Office proficiency

Tools

MS Excel

MS Word

MS Outlook

Job description

A leading UK office furniture manufacturer is seeking a motivated Customer Relations Specialist to join their team. This role involves managing the complete order process, providing exceptional customer service, and building strong relationships. The successful candidate will have demonstrable experience in administration and sales environments, possess strong MS Office skills, and be able to deliver high accuracy in all tasks. This position offers a full-time contract with several employee benefits, including health plans and discounts.