Account & Relationship Specialist — Orders & CRM

Forrest Recruitment; Stafford; On-site; GBP 25,000; Full time

Job summary

A recruitment agency is seeking an experienced Account Handler to join a client in Tunstall. The role involves managing customer relationships, processing orders, and ensuring exceptional customer service. The ideal candidate is proactive, has strong attention to detail, and excellent communication skills. This position offers a structured training program and ongoing support within a friendly team environment. A genuine commitment to delivering high-quality service is essential in this dynamic role.

Benefits

Structured training programme

Ongoing support and development opportunities

Qualifications

• Experience in customer service environment.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Process customer orders via various portals.
• Maintain and build strong customer relationships.
• Carry out credit control duties for customers.
• Respond to enquiries via email and telephone.
• Identify upselling opportunities.
• Monitor customer accounts and track KPIs.
• Troubleshoot and resolve customer issues.

Skills

Attention to detail

Customer service

Communication skills

Problem-solving

Tools

CRM tools

ERP systems

Job description

A recruitment agency is seeking an experienced Account Handler to join a client in Tunstall. The role involves managing customer relationships, processing orders, and ensuring exceptional customer service. The ideal candidate is proactive, has strong attention to detail, and excellent communication skills. This position offers a structured training program and ongoing support within a friendly team environment. A genuine commitment to delivering high-quality service is essential in this dynamic role.