Quality jobs in United Kingdom
Lec Medical Technical Manager - Based at Leigh
Glen Dimplex Europe Holdings Ltd
Connect with headhunters to apply for similar jobsAssociate Vice President, Clinical Data Management
Amgen
Associate Vice President, Clinical Data Management
Amgen
Curriculum Manager: Engineering, Construction and the Built Environment
United Colleges Group Jobs
Roadside Technician
Job summary
A leading insurance firm in the UK is seeking a Roadside Technician to provide emergency assistance and repair services. The ideal candidate will have a City and Guilds Technician Certificate, experience as a Motor Technician, and strong interpersonal skills. Responsibilities include maintaining customer service vehicles, managing stock, and providing excellent customer service in line with company standards. This role involves working nationwide, ensuring high standards in roadside assistance.
Qualifications
- Experience as a Motor Technician.
- Smart appearance is essential.
- Good communication skills are desirable.
Responsibilities
- Attend breakdowns promptly and perform repairs efficiently.
- Deliver high-quality service consistent with brand standards.
- Maintain and service the Customer Service Vehicle.
Skills
Education
Reporting to: Regional Manager
Department: Technical Operations
Location: UK - Nationwide
To provide roadside assistance and repair services, ensuring high standards of customer service, vehicle maintenance, stock control, and safety compliance.
- Roadside Assistance and Repair: Attend breakdowns promptly, perform repairs efficiently, and update the Operations Centre on job outcomes.
- Customer Service: Deliver high-quality service consistent with brand standards.
- Vehicle Maintenance: Maintain and service the Customer Service Vehicle to minimize downtime, keeping it clean and stocked.
- Stock Control: Monitor and manage parts and tools stocks on the vehicle.
- Telephone Assistance: Provide technical support to Recovery Operators, Customers, and Operations Coordinators as needed.
- Administration: Complete all paperwork related to vehicle, parts, and assistance promptly, following warranty and goodwill procedures.
- Health & Safety: Maintain a safe work environment, comply with relevant legislation, and report safety issues.
- Training: Identify areas for additional training and communicate needs to supervisors.
- Quality Management System: Follow documented procedures and contribute to quality objectives.
- Key Performance Areas: Strive to meet all performance targets.
- Appraisals: Participate in performance reviews and team meetings.
- General: Assist with projects, complete administrative tasks, and report regularly to management.
- Regulatory: Ensure compliance with all relevant laws and regulations.
Essential Attributes:
- Smart appearance
- Good general education
- City and Guilds Technician Certificate Parts I and II or equivalent
- Experience as a Motor Technician
- Fault finding skills
- Interpersonal skills
- Experience with diagnostic equipment
- Face-to-face customer interaction experience
- Valid driving license
Desirable Attributes:
- Outgoing, flexible, patient, diplomatic
- Customer and quality-focused
- Good communication skills
Allianz Group is a leading insurance and asset management company committed to diversity and inclusion. We offer a supportive environment for career development and are proud to be an equal opportunity employer. We welcome applications from all backgrounds.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
job faster
Follow us
