Roadside Technician

Allianz; Luton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance firm in the UK is seeking a Roadside Technician to provide emergency assistance and repair services. The ideal candidate will have a City and Guilds Technician Certificate, experience as a Motor Technician, and strong interpersonal skills. Responsibilities include maintaining customer service vehicles, managing stock, and providing excellent customer service in line with company standards. This role involves working nationwide, ensuring high standards in roadside assistance.

Qualifications

• Experience as a Motor Technician.
• Smart appearance is essential.
• Good communication skills are desirable.

Responsibilities

• Attend breakdowns promptly and perform repairs efficiently.
• Deliver high-quality service consistent with brand standards.
• Maintain and service the Customer Service Vehicle.

Skills

Fault finding skills

Interpersonal skills

Diagnostic equipment experience

Face-to-face customer interaction

Valid driving license

Education

City and Guilds Technician Certificate Parts I and II or equivalent

Good general education

Job description

Job Title: Roadside Technician

Reporting to: Regional Manager

Department: Technical Operations

Location: UK - Nationwide

Objective of the Role

To provide roadside assistance and repair services, ensuring high standards of customer service, vehicle maintenance, stock control, and safety compliance.

Main Duties

1. Roadside Assistance and Repair: Attend breakdowns promptly, perform repairs efficiently, and update the Operations Centre on job outcomes.
2. Customer Service: Deliver high-quality service consistent with brand standards.
3. Vehicle Maintenance: Maintain and service the Customer Service Vehicle to minimize downtime, keeping it clean and stocked.
4. Stock Control: Monitor and manage parts and tools stocks on the vehicle.
5. Telephone Assistance: Provide technical support to Recovery Operators, Customers, and Operations Coordinators as needed.
6. Administration: Complete all paperwork related to vehicle, parts, and assistance promptly, following warranty and goodwill procedures.
7. Health & Safety: Maintain a safe work environment, comply with relevant legislation, and report safety issues.
8. Training: Identify areas for additional training and communicate needs to supervisors.
9. Quality Management System: Follow documented procedures and contribute to quality objectives.
10. Key Performance Areas: Strive to meet all performance targets.
11. Appraisals: Participate in performance reviews and team meetings.
12. General: Assist with projects, complete administrative tasks, and report regularly to management.
13. Regulatory: Ensure compliance with all relevant laws and regulations.

Person Specification

Essential Attributes:

• Smart appearance
• Good general education
• City and Guilds Technician Certificate Parts I and II or equivalent
• Experience as a Motor Technician
• Fault finding skills
• Interpersonal skills
• Experience with diagnostic equipment
• Face-to-face customer interaction experience
• Valid driving license

Desirable Attributes:

• Outgoing, flexible, patient, diplomatic
• Customer and quality-focused
• Good communication skills

About Allianz

Allianz Group is a leading insurance and asset management company committed to diversity and inclusion. We offer a supportive environment for career development and are proud to be an equal opportunity employer. We welcome applications from all backgrounds.