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Operations Specialist — Commercial Solutions, London, UK

We are seeking an Operations Engineer to join our group of data-driven experts dedicated to supporting the Healthcare sector. We partner with internal Commercial and Development functions to drive the efficient creation of timely and high-quality information assets to our clients. We are subject matter experts applying specialist knowledge to provide insight into the utilisation of information assets and shaping future offerings through innovation.

• Drive the strategic workflow activities, providing support and expertise in the production of IQVIA UK data
• Support and drive UK based projects by implementing positive change to support business initiatives
• Act as the primary point of contact for the onboarding of new suppliers into the production environment, leading on project plans and collaborating across functions
• Investigate challenges, analyse complex business problems and make recommendations to improve on procedures whilst applying best practices
• Coordinate offshore teams to deliver high quality outputs on time
• Identify opportunities to improve data quality that lead to improved customer satisfaction
• Think creatively to generate solutions and improvements to current processes that deliver value to our clients

• Develop an expertise in relevant IQVIA UK data assets and processes
• Coordinate with various external teams in case of any issues with data and arrive at quick resolutions
• Support all Production functions where need arises to ensure delivery to clients on time
• Act as escalation point between offshore teams and internal commercial stakeholders regarding the status of supplier onboarding, data assets, changes and issues
• Lead complex pieces of data analysis and operational processes to answer business questions
• Support the wider organisation by providing pertinent information to allow investigation of data queries from internal and external clients
• Coordinate with technical teams on enhancements or new projects to create user stories for business requirements using Jira, creating test plans and executing UAT
• Contribute to team effort through communication, cooperation and coordination across IQVIA

• Proven experience in relevant field
• Highly numerate with an unconditional love for data, numbers, process and analytics
• Project management experience or skills
• Excellent organisational skills and ability to handle multiple activities with changing priorities
• Excellent written and verbal communication skills with ability to interpret and present complex concepts
• Experience using a reporting tool, such as Power BI is a plus
• Experience in collaborating across domains or geographies
• Desired (but not essential) awareness of agile methodologies, big data and associated tools
• Desired (but not essential) some Pharmaceutical industry knowledge
• Desired (but not essential) experience creating scripts to automate processes and develop dashboards (e.g. Python, PowerShell, Power Automate)

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry.

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It\'s an exciting time to join and reimagine what\'s possible in healthcare.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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