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Police Services Advisor – First-Contact Resolution Specialist
Job summary
A recruitment service is seeking an experienced Customer Service Advisor for a full-time, long-term contract in Fareham, Hampshire. The role requires handling calls and emails from the public and Police Forces, providing accurate information, and ensuring customer satisfaction. Ideal candidates will have proven customer contact experience and clerical skills. The position offers a pay rate of £15.09 per hour, requiring successful completion of security vetting checks.
Qualifications
- Proven experience in a professional environment.
- Experience in customer contact, especially via telephone.
- Ability to manage sensitive matters effectively.
Responsibilities
- Be the first point of contact for calls and emails.
- Assess and resolve queries at first contact.
- Provide detailed reasoning for queries forwarded to other departments.
- Support and train other customer service team members.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.