Product Owner - NESO

National Grid; Warwick; Hybrid; GBP 43,000 - 48,000; Full time

Job summary

A leading energy system operator is seeking a Product Owner to join their Connections Product team in Warwick. The role involves supporting digital product delivery, collaborating with cross-functional teams to enhance customer experiences. Candidates should have at least one year of experience in a product-focused role, along with knowledge of agile practices. This position offers a competitive salary between £43,000 and £48,000 and provides hybrid working options. It also includes significant benefits aimed at professional development and work-life balance.

Benefits

Competitive salary

Bonus on company performance

26 days annual leave

Contributory pension scheme

Qualifications

• Experience as a Product Owner or similar role for at least 1 year.
• Ability to manage competing priorities and translate complex policies into product outcomes.
• Experience in complex regulated environments is a plus.

Responsibilities

• Establish relationships with key customers and stakeholders.
• Support the Product Roadmap by defining features and user stories.
• Contribute to prioritization discussions using customer feedback.

Skills

Agile delivery understanding

Customer journey mapping

Collaboration and communication skills

Job description

About the role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

NESO are looking for a Product Owner to join our Connections Product team. As a Product Owner, you will be supporting the delivery of digital products and customer journeys.

You will work closely with cross-functional teams, including product managers, developers, business analysts, and wider customer connection teams, to translate complex requirements into intuitive and accessible user interfaces. This role is vital in driving our mission to deliver a more efficient, transparent, and customer‑focused connections process.

This role can is based from our Warwick office, and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

About us

National Energy System Operator’s (NESO) mission is to facilitate the decarbonisation of Great Britain’s energy network and ensure the delivery of reliable, affordable, and clean electricity for consumers. We work with stakeholders across the whole energy industry to plan for future network needs, using a wider adoption of technology and changes in consumer behaviour, as well as ensuring we have the right markets, networks, and frameworks in place, to transform the way we operate tomorrow.

Join us, and let’s energise progress.

energy, our future, together.

About the National Energy System Operator (NESO)

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.

The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade‑offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licensed and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

Key Accountabilities

• Establish and manage relationships with key internal and external customers/stakeholders, to:
  • Truly understand customer and regulatory needs.
  • Bring our customers along the journey when delivering Connections initiatives.
  • Reflect and adapt to ensure we remain in tune with our customers/stakeholders.
• Work within the Connections Product team and wider agile teams to support the Product Roadmap by helping to define and document features and user stories.
• Contribute to prioritisation discussions by using customer feedback and data
• Support the Senior Product Owners on areas they are leading on, creating user stories and helping to clarify decisions ready for development
• Support the team with user acceptance testing and sign off our releases.
• Identifying and supporting training plans with the change team.
• Participate in agile ceremonies such as refinements, sprint planning and retrospectives, occasionally facilitating where required
• Assist with workshops and demonstrations to gather feedback and help refine requirements.

About you

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:

Knowledge

• Understanding of agile delivery practices. E.g. stand‑ups, refinements, process mapping
• A passion for improving the customer experience. Experience of customer journey mapping would be useful although not essential
• Knowledge of the energy system or connections would be a benefit but not essential

Experience

• Experience working as a Product Owner, Business Analyst or a similar change or delivery focused role for at least 1 year
• Managing competing priorities and translating complex policy/regulatory aims into deliverable product outcomes
• Experience in complex regulated environments would be beneficial but is not essential.

Skills

• Able to clearly document and communicate requirements to both technical and non‑technical audiences
• Strong collaboration and communication skills, with confidence working across different teams.

Research shows that some people may hesitate to apply unless they meet every requirement. At NESO, we believe potential comes in many forms and we’re committed to a fair, inclusive recruitment process where everyone can show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds to build a workforce that feels valued and respected and represents the communities we serve.

What you’ll get

A competitive salary between £43,000 - £48,000pa – dependent on experience and capability.

As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

As we work towards creating a cleaner, greener, and more affordable future for all, we also work towards creating a place for our teammates to belong, with professional and personal growth and positive well‑being.

• Full support and career‑development resources to expand your skills, enhance your expertise, and maximise your potential along your career journey.
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table.
• Generous Total Rewards Plan – comprising of health, finance and wealth, work/life balance, and career benefits.

More Information

This role closes on 23rd December 2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Interviews will be held in January 2026.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.