Career Coach

Catch22; Remote; GBP 27,000; Full time

Job summary

A community support organization in Birmingham seeks a Career Coach to enhance employability for local communities. This remote role involves recruiting and engaging individuals in training and employment opportunities while providing essential support to ensure participants achieve their goals. The ideal candidate must have strong interpersonal skills, relevant qualifications, and experience in delivering tailored employability assistance. The position offers a full-time contract with a competitive salary and a commitment to equality.

Benefits

Competitive salary

Career development opportunities

Commitment to equality and diversity

Qualifications

• Experience in providing high-quality Information, Advice and Guidance.
• Ability to develop strong relationships with stakeholders.
• Skill in delivering personalised employability support.

Responsibilities

• Recruit and onboard participants into employability programmes.
• Deliver personalised employability support to service users.
• Provide sustained in-work support and maintain contact.

Skills

Interpersonal skills

Engagement & onboarding

Job search assistance

Confidence development

Education

5 GCSE's at grade C or above

Relevant professional qualification

Qualification in IAG (L3) or ERS (L3)

Job description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help.

Where you fit in

Working within our Employability division, this is a remote and outreach‑based role. You will be an experienced Career Coach working within local communities to support service users to progress into apprenticeships, employment, education and training opportunities.

Main Duties & Accountabilities

• Recruit, engage, and onboard participants into employability programmes within set timescales, providing high‑quality Information, Advice and Guidance throughout.

• Deliver personalised employability support, including mindset and confidence development, strengths‑based interview preparation, job‑search assistance, and creation of CVs and application materials. Match participants to opportunities by shortlisting, preparing job packs, arranging interviews, and supporting applications for jobs, apprenticeships, and work experience.

• Provide sustained in‑work support, maintaining regular contact to ensure participants achieve and maintain employment or apprenticeships for at least six months.

• Work collaboratively and operationally, contributing to job fairs, workshops, community partnerships, and ensuring effective use of case management systems, timely communication, and compliance with all contractual and organisational requirements.

• Maintain professional standards, including safeguarding, health and safety, equality and diversity, continuous self‑development, and undertaking any other relevant duties.

• Comply with Safeguarding/Prevent, Health and Safety policies and procedures and ensure the implementation of Catch22’s policies and procedures.
• Carry out other such other relevant duties, as required.

What does good look like for this role?

• Developing strong relationships with referral partners, customers, training providers and employers
• Strong interpersonal skills. Approachable, adaptable and supportive to the range of stakeholders involved in this programme.
• Ability to develop strong rapport
• Service is delivered in line with contract requirements and all targets are met.
• Service is delivered in budget and margin is met.
• Service is delivered safely, and risks/areas of underperformance are identified and managed appropriately.
• Hub outcomes are achieved.
• Service users have a positive experience and achieve their goals.

Full Job description

https://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc5/5a74948ee4b0aff9e7ce8758/c3efd5fd-52b0-4255-ad01-e3ea1808ef12?r=s3-eu-central-1

Organisational Relationships

Reports to the relevant Service Manager

Qualifications

• 5 GCSE's, at grade C or above, or equivalent
• Relevant professional qualification
• Desirable: qualification in IAG (L3), ERS (L3), Coaching, IEP membership

Additional Information

Salary: £27,000

Hours:37 hours per week

Contract:Full‑time Permanent

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Please note, we will conduct an online search as part of our due diligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.