Jobs in Telford, United Kingdom

Head of Hospitality Services

Location: UK Wide

Salary: Competitive

Contract Type: Permanent

Hours: Full Time

About Us

At MMCG, we’re proud to be a leading care provider with a reputation for excellence, innovation, and compassion. We believe hospitality is at the heart of a great care experience—and we’re looking for a visionary leader to take our hospitality services to the next level.

Overall Purpose

As Head of Hospitality Services, you’ll be responsible for shaping and delivering outstanding hospitality across our Group. You’ll lead the development and implementation of innovative strategies that elevate dining, housekeeping, and service standards—ensuring every resident feels valued, respected, and at home.

Scope of the Role

• Champion a growth-mindset approach to hospitality, positioning MMCG as a market leader in care and service excellence.
• Establish systems and operations that drive occupancy and revenue growth.
• Collaborate with stakeholders to understand challenges, influence future initiatives, and tailor services to local needs.
• Ensure compliance with legal and regulatory standards while delivering exceptional resident experiences.

Key Accountabilities

• Set and evolve Group-wide hospitality, dining, and housekeeping standards.
• Embed systems that empower teams to meet expectations and budgets.
• Collaborate with internal stakeholders to challenge norms and drive innovation.
• Build external partnerships to stay ahead of sector trends.
• Lead training initiatives with our L&D team to upskill hospitality colleagues.
• Support home managers in performance management of hospitality teams.
• Ensure homes meet CQC and regulatory requirements.
• Lead and develop a team of Executive Chefs and Hospitality Service Managers.

Knowledge & Experience

• Proven leadership in hospitality across diverse industries.
• Strategic planning and budget management expertise.
• Track record of driving operational excellence and change.
• Deep knowledge of hospitality practices and coaching ability.
• Strong IT skills, including Microsoft Office.
• Experience delivering consistency across multi-site operations

Capabilities

• A positive disruptor with bold ideas and decision-making confidence.
• Skilled relationship builder and influencer across all levels.
• Authentic leader who inspires and develops others.
• Strong communicator with presence and diplomacy.
• Commercially astute with sharp analytical skills.
• Purpose-driven and opportunity-focused.

What We Offer

Alongside a competitive salary, we’re proud to offer industry-leading benefits, including:

• Private medical cover (Bupa)*
• 4x salary life assurance*
• Royal London pension scheme
• Car lease options via salary sacrifice**
• Discounts across retailers, leisure, and hospitality
• 25 days holiday + bank holidays
• Holiday Flex scheme**
• Simply Health cashback and virtual GP access*
• Enhanced family leave and £200 new child payment
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training and development support
• Employee Assistance Programme
• Wellbeing and gym discounts
• Blue Light Card eligibility
• Subsidised BHSF Sick Pay Cover
• Free Company Shop membership
• Free Will Service
• Concerts for Carers access
• Leeds Credit Union savings and loans
• Taste Card & Tickets for Good
• Tax Refund Company support

*Benefits available after 12-week probation. **Subject to salary deduction and National Living Wage compliance.