Jobs in Stoke On Trent, United Kingdom

Westbourne background

Benefits

Westbourne provides class leading breakdown cover across Southern England. Currently a leading provider in the UK market, with ambitious plans to grow, Westbourne prides itself on offering inspirational customer service with key benefits including:

Rapid response to stranded motorists.

Effective roadside repair with over 80% of cars fixed at the roadside.

Reassurance Westbourne give priority to vulnerable drivers.

Workshop back up Westbourne customers receive priority service at Company workshops backed up with a national network of motor codes approved repair facilities to get customers back on the road in the shortest possible time.

Individual customers are not numbers, everybody receives a tailored service based on individual circumstances.

Included in the range of services offered are

Roadside Assistance following vehicle breakdown for cars and commercial vehicles.

Vehicle Recovery following major breakdown or accident to any UK destination.

Workshop Repair when repair is not possible at the roadside and for general servicing and vehicle maintenance including MOT testing.

Secure vehicle parking for vehicles, normally following road traffic accident, awaiting insurance inspection or disposal.

Motoring advice and customer support.

Whilst many of the Company employees are based from their home address, Westbourne has operational sites across Southern England. All sites benefit from vehicle repair workshops, a fleet of rescue recovery vehicles and suitable stocks of replacement parts.

Roadside Technician Job Description.

Westbourne operates a fleet of fully equipped service vehicles across its working area.

You will be provided with a fully equipped roadside vehicle capable of a wide range of roadside repairs. Vehicles are fitted with the latest diagnostic equipment to quickly identify faults on a wide range of cars and light commercial vehicles.

Service vans are fitted with towing equipment capable of recovering the majority of motor vehicles either to a repair workshop or to the customers chosen destination.

The aim of a Westbourne Technician is to safely repair as many vehicles as possible at the roadside. The ethos of Westbourne is to repair more cars than its competitors.

Roadside Vehicle breakdown encompasses breakdowns either at the customers home address or at any location within the UK.

The first priority of the technician is always the care and safety of any customers present with the vehicle.

All makes and models of vehicles are covered and technicians are expected to diagnose and repair the majority of faults at roadside.

Depending on workloads and call times technicians may be asked to carry out further basic repairs to these vehicles in the workshops.

In addition to the repair of vehicles, a roadside technician, where equipped with a suitable vehicle, will recover non repairable vehicles. Recovery use of roadside technicians is normally limited to more local recovery (within 60 miles), with long distance recovery carried out by dedicated recovery drivers.

BASIC SALARY: £37,000 p/a OTE £39,000-£46,000 depending on hours worked, length of service and optional overtime.

Shifts

Monday to Friday 07.00 to 16.00

Alternating with

Monday to Friday 16.00 to 00.00

(this is an example of the shift patterns available).

This is a home based role giving the added advantage of not having to drive to and from work everyday.

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