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2nd Tier Customer Support Analyst
Résumé du poste
A healthcare technology firm is hiring a 2nd Tier Customer Support Analyst for remote work in the UK. This critical role involves providing technical assistance to clients using specialist software, ensuring compliance with clinical safety standards, and requires excellent communication skills. Ideal candidates will have technical expertise in client-server applications and SQL database functionality, alongside experience in customer service environments.
Qualifications
- Proficiency in Client-Server applications and SQL is essential.
- Familiarity with Microsoft OS and enterprise solutions is required.
- Experience in a compliance-oriented role is needed.
Responsabilités
- Keep customers updated on incidents via portal and phone.
- Resolve issues promptly through telephone interaction.
- Engage with customers for seamless service delivery.
Connaissances
2nd Tier Customer Support Analyst
Idox Health – Lilie
UK – Remote
The position of a 2nd Tier Customer Support Analyst is a critical role within Customer Services at Idox, dedicated to delivering exceptional technical support to Idox customers using the Lilie patient record software for sexual health. This role, as part of a specialised support team, requires a blend of technical expertise and interpersonal skills to effectively serve our clients.
- Keep customers informed of incident updates through the Idox Customer Portal and by phone, using clear and concise communication.
- Promptly resolve issues via telephone interaction, with actions documented against the customer’s requests.
- Engage directly with customers to ensure seamless service delivery and collaborate with team members, including Implementation Specialists, Software Developers, and Sales Support.
- Fundamental proficiency in Client-Server applications and SQL database functionality.
- Familiarity with Microsoft Operating Systems and an understanding of supporting enterprise solutions within environments that adhere to clinical safety standards.
- Experience working in a role with robust processes and practices; ability to adhere to stringent standards, compliance, and governance.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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