Customer experience evaluator

Serve First; Remote; GBP 60,000 - 80,000; Part time

Job summary

A customer service insights company in Greater London is seeking a Customer Experience Evaluator to assess service quality and provide feedback. This part-time role allows flexible working arrangements and involves visiting various businesses to evaluate customer interactions. Ideal candidates are observant and detail-oriented with strong communication skills. The position offers hourly pay of £20 to £35 plus potential commission per trip, making it great for individuals who enjoy variety in their daily activities.

Benefits

Flexible hours

Potential commission per trip

Qualifications

• Strong attention to detail is essential for evaluating service quality.
• Clear communication skills needed for reporting observations.
• Ability to follow detailed instructions for each evaluation.

Responsibilities

• Assess staff communication and customer interaction quality.
• Evaluate service speed and environment cleanliness.
• Submit accurate reports detailing experiences and feedback.

Skills

Attention to detail

Clear communication skills

Ability to follow instructions

Time management

Job description

We are looking for dependable, observant, and professional individuals to join our team as Customer Experience Evaluators. This role is ideal for those who enjoy visiting different places, analysing service quality, and helping businesses improve the way they interact with customers. As a Customer Experience Evaluator, you will be assigned a variety of trips to complete, which may involve visiting high‑street shops, supermarkets, restaurants, cafés, hotels, entertainment venues, transport services, or other customer‑facing businesses. Your responsibilities will include assessing how staff communicate, how welcoming the environment feels, and how smoothly the customer journey flows from start to finish. You may be asked to evaluate aspects such as product knowledge, speed of service, cleanliness, layout, and overall professionalism. During each visit, you will act as a typical customer while discreetly observing how the business operates. After completing each assignment, you will submit a short but accurate report detailing your experience, highlighting both positive aspects and areas for improvement. This role offers flexible hours and allows you to choose assignments that fit your schedule, making it suitable for individuals who work independently and enjoy variety in their day‑to‑day activities. No two visits are ever the same, giving you the opportunity to experience different service environments and play a valuable part in helping organisations raise their standards. All guidance, training material, and instructions will be provided to ensure you feel confident before completing each evaluation. Strong attention to detail, clear communication skills, and the ability to follow instructions are essential for success in this role. You should also be comfortable travelling to different locations, managing your time well, and providing fair, unbiased feedback. Applicants must be 18+ only, and must have a form of physical ID and a bank card. These requirements are essential for verification and payment purposes. If you enjoy exploring new places, interacting with a variety of service settings, and contributing to the improvement of customer experiences across the UK, this role could be an excellent fit. Join us and help businesses understand what truly matters to their customers. (ANYWHERE IN LONDON) remote working.

Employment Details

• Experience: Not required
• Employment: Part‑time
• Salary: £20 – £35 hourly
• Benefits: Potential commission per trip 15%

About Serve First

Serve First provides insights from customer‑experience evaluators, helping organisations enhance service quality and create memorable journeys.