Jobs in Oxford, Großbritannien

Place of work: Slovakia (Remote)

Wage (gross) and other rewards: minimum 2.000€ / monthly (depending on experiences and quality of the candidate) + annual global incentive plan-bonus and other benefits in compliance with social benefit program of the company

Contract type: Full-time

Start date: By agreement

The Digital & AI Governance & Audit Analyst (ITSM & DR) supports the governance, audit readiness, and continuous improvement of IT Service Management (ITSM), Disaster Recovery (DR), and Backup & Restore processes. Collaborating closely with the Service Resilience & Governance Manager, IT Operations, Delivery teams, and Service Owners, this role contributes to ISO/IEC 20000 compliance and strengthens governance maturity across Convatec’s digital ecosystem. This position offers a valuable development path for professionals looking to grow expertise in IT governance, service excellence, and regulatory alignment within a global, innovation-driven Digital & AI organization.

• Support the implementation and monitoring of ITSM and DR governance processes in line with ISO/IEC 20000 and ITIL frameworks.
• Assist in internal audit activities including evidence collection, process verification, documentation updates, and remediation tracking.
• Contribute to validating the quality and compliance of backup and restore procedures for critical systems.
• Collaborate with Service Owners, IT Operations, and Delivery teams to gather adherence data and communicate governance expectations.
• Maintain governance documentation and support knowledge-sharing activities such as awareness sessions and internal training.
• Coordinate logistics and documentation for external audits related to ISO 20000 or DR readiness.
• Uphold high standards of confidentiality, ethics, and professionalism when handling audit-related findings or sensitive information.
• Support process improvement initiatives focused on strengthening ITSM and DR maturity and compliance.

• 1–3 years of relevant experience in IT Service Management, IT governance, disaster recovery, or audit support.
• Working knowledge of ITSM principles, ITIL practices, DR lifecycle, and ISO/IEC 20000 frameworks.
• Familiarity with platforms such as ServiceNow, Confluence, or JIRA (preferred but not required).
• Strong interpersonal and teamwork skills with the ability to engage stakeholders across IT and business functions.
• Detail-oriented, analytical mindset; comfortable interpreting service management data and audit outcomes.
• Self-motivated and organized, able to manage daily responsibilities with minimal supervision while escalating as needed.
• Demonstrated integrity, professionalism, and eagerness to learn in a dynamic, fast-paced environment.

• Bachelor’s degree in Information Technology, Computer Science, Informatics Engineering, or a related discipline.
• Candidates with other academic backgrounds may be considered if they bring relevant experience.
• ITIL Foundation (v3 or v4) certification preferred.

• Occasional travel may be required for cross-functional meetings, industry events, or strategic meetings and reviews.

• English

• Fully remote working regime within Slovakia

Note: Please send your CV only in English language.

• Annual global incentive plan-bonus
• Large corporation with representation and manufacturing plants in the world
• Stable employer in Slovakia, Košice region
• Corporate culture – values: Improve care; Deliver results; Grow together; Own it; Do what´s right
• Introduction program according to company standards
• Development trainings
• Career opportunities for internal employees
• Referral bonus system
• Recognition program
• Supplementary pension plan after the trial period with the employer's contribution
• Social fund (various support and perks for employees)

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Unomedicals.r.o. (member of the global company Convatec)

Priemyselný park 3, 071 01 Michalovce, Slovakia

Email: job-slovakia@convatec.com

convatec.sk | convatecgroup.com | careers.convatec.com

• Beware of scams online or from individuals claiming to represent ConvaTec.
• A formal recruitment process is required for all opportunities prior to any offer of employment. This will include an interview confirmed by an official ConvaTec email address.
• If you receive a suspicious approach, do not disclose personal information or pay any fees. If unsure, contact careers@convatec.com.
• Equal opportunities: ConvaTec provides equal employment opportunities for all current employees and applicants for employment.
• Notice to Agency and Search Firm Representatives: ConvaTec is not accepting unsolicited resumes from agencies.
• Already a ConvaTec employee? Do not apply here. Use the internal career site.
• Data protection: Only candidates who meet requirements will be invited for interview. Data of non-selected candidates will be deleted in accordance with GDPR.

Rovnaké príležitosti / Equal opportunities (Slovak translation retained for policy): ConvaTec provides equal employment opportunities for all current employees and applicants for employment.