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Jobs in Norwich, United Kingdom

Remote Service Desk Analyst - French & English

Sysco

Coventry
Remote
GBP 30,000 - 40,000
4 days ago
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Remote AI Writing Coach | Flexible Hours

Outlier

Redcar
Remote
GBP 60,000 - 80,000
4 days ago
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Remote AI Writing Trainer - Flexible Hours

Outlier

Pontefract
Remote
GBP 60,000 - 80,000
4 days ago
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Remote AI Trainer & Writer — Freelance, Flexible Hours

Outlier

Hull and East Yorkshire
Remote
GBP 60,000 - 80,000
4 days ago
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Remote AI Trainer & Content Writer — Flexible Freelance

Outlier

Caernarfon
Remote
GBP 40,000 - 60,000
4 days ago
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Remote Freelance AI Trainer & Writing Coach

Outlier

Newcastle-under-Lyme
Remote
GBP 60,000 - 80,000
4 days ago
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Remote Travel Support Specialist

Destiny&Co Travel Agency

Cardiff
Remote
GBP 40,000 - 60,000
4 days ago
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Remote AI Writing Trainer - Flexible Hours

Outlier

Costessey
Remote
GBP 60,000 - 80,000
4 days ago
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Remote AI Content Trainer & Prompt Specialist

Outlier

Grantham
Remote
GBP 40,000 - 60,000
4 days ago
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Remote AI Trainer & Writing Specialist — Flexible Hours

Outlier

Falkirk
Remote
GBP 60,000 - 80,000
4 days ago
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AI Trainer -Content Editor - Remote. Job in Chester-le-Street Education & Training Jobs

Outlier

Chester-le-Street
Remote
GBP 60,000 - 80,000
4 days ago
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Clean Water Modellers

BJSS Limited

East Midlands
Remote
GBP 40,000 - 60,000
4 days ago
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AI Trainer -Part-Time Remote Writing Editor. Job in Conwy Education & Training Jobs

Outlier

Kinmel Bay
Remote
GBP 60,000 - 80,000
4 days ago
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Senior Quantity Surveyor – Groundworks (Remote + Car Allowance)

JobHeron

East Midlands
Remote
GBP 50,000 - 60,000
4 days ago
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AI Trainer -Remote Editorial Assistant

Outlier

Runcorn
Remote
GBP 40,000 - 60,000
4 days ago
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Work From Home -Writing Trainer. Job in Saint Helens Education & Training Jobs

Outlier

England
Remote
GBP 60,000 - 80,000
4 days ago
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AI Trainer -Remote Editorial Specialist. Job in Newcastle under Lyme Education & Training Jobs

Outlier

Newcastle-under-Lyme
Remote
GBP 60,000 - 80,000
4 days ago
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AI Trainer -Freelance Content Writer

Outlier

Caernarfon
Remote
GBP 40,000 - 60,000
4 days ago
Be an early applicant

AI Trainer -Freelance Writer

Outlier

Pontefract
Remote
GBP 60,000 - 80,000
4 days ago
Be an early applicant

AI Trainer -Remote AI Writing Specialist. Job in Falkirk Education & Training Jobs

Outlier

Falkirk
Remote
GBP 60,000 - 80,000
4 days ago
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Trip Support Coordinator

Destiny&Co Travel Agency

Cardiff
Remote
GBP 40,000 - 60,000
4 days ago
Be an early applicant

AI Trainer -Home-Based Freelance Writer

Outlier

Hull and East Yorkshire
Remote
GBP 60,000 - 80,000
4 days ago
Be an early applicant

Service Desk Analyst

Sysco

Coventry
Remote
GBP 30,000 - 40,000
4 days ago
Be an early applicant

AI Trainer -Part-Time Content Writer

Outlier

Grantham
Remote
GBP 40,000 - 60,000
4 days ago
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Work From Home -Writing Trainer. Job in Pontefract Education & Training Jobs

Outlier

Pontefract
Remote
GBP 60,000 - 80,000
4 days ago
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Remote Service Desk Analyst - French & English
Sysco
Remote
GBP 30,000 - 40,000
Full time
4 days ago
Be an early applicant

Job summary

A leading foodservice company in the UK seeks a bilingual Service Desk Analyst fluent in English and French. This role serves as the first point of contact for internal users, providing level 1 support via various channels. Responsibilities include logging, troubleshooting, and resolving incidents with a focus on exceptional customer service and adherence to performance metrics. Candidates should have experience in IT support and familiarity with ServiceNow. This position offers opportunities for remote work and collaboration within a dynamic team.

Qualifications

  • Fluent in English and French, required for this bilingual role.
  • Experience in a Service Desk or similar IT support environment.
  • Knowledge of ITIL principles is a plus.

Responsibilities

  • Address and resolve non-major incidents and service requests.
  • Log all activity in ServiceNow and document case details.
  • Deliver excellent customer service and support.

Skills

Bilingual - English and French
Strong customer service skills
Listening and communication skills
Detail-oriented with solid judgment

Education

Degree or equivalent experience
ITIL V4 / ITSM certification

Tools

ServiceNow
Microsoft Office365
Job description
A leading foodservice company in the UK seeks a bilingual Service Desk Analyst fluent in English and French. This role serves as the first point of contact for internal users, providing level 1 support via various channels. Responsibilities include logging, troubleshooting, and resolving incidents with a focus on exceptional customer service and adherence to performance metrics. Candidates should have experience in IT support and familiarity with ServiceNow. This position offers opportunities for remote work and collaboration within a dynamic team.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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