Jobs in Norwich, United Kingdom
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Remote Service Desk Analyst - French & English
Job summary
A leading foodservice company in the UK seeks a bilingual Service Desk Analyst fluent in English and French. This role serves as the first point of contact for internal users, providing level 1 support via various channels. Responsibilities include logging, troubleshooting, and resolving incidents with a focus on exceptional customer service and adherence to performance metrics. Candidates should have experience in IT support and familiarity with ServiceNow. This position offers opportunities for remote work and collaboration within a dynamic team.
Qualifications
- Fluent in English and French, required for this bilingual role.
- Experience in a Service Desk or similar IT support environment.
- Knowledge of ITIL principles is a plus.
Responsibilities
- Address and resolve non-major incidents and service requests.
- Log all activity in ServiceNow and document case details.
- Deliver excellent customer service and support.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.