Remote Service Desk Analyst - French & English

Sysco; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading foodservice company in the UK seeks a bilingual Service Desk Analyst fluent in English and French. This role serves as the first point of contact for internal users, providing level 1 support via various channels. Responsibilities include logging, troubleshooting, and resolving incidents with a focus on exceptional customer service and adherence to performance metrics. Candidates should have experience in IT support and familiarity with ServiceNow. This position offers opportunities for remote work and collaboration within a dynamic team.

Qualifications

• Fluent in English and French, required for this bilingual role.
• Experience in a Service Desk or similar IT support environment.
• Knowledge of ITIL principles is a plus.

Responsibilities

• Address and resolve non-major incidents and service requests.
• Log all activity in ServiceNow and document case details.
• Deliver excellent customer service and support.

Skills

Bilingual - English and French

Strong customer service skills

Listening and communication skills

Detail-oriented with solid judgment

Education

Degree or equivalent experience

ITIL V4 / ITSM certification

Tools

ServiceNow

Microsoft Office365

Job description

A leading foodservice company in the UK seeks a bilingual Service Desk Analyst fluent in English and French. This role serves as the first point of contact for internal users, providing level 1 support via various channels. Responsibilities include logging, troubleshooting, and resolving incidents with a focus on exceptional customer service and adherence to performance metrics. Candidates should have experience in IT support and familiarity with ServiceNow. This position offers opportunities for remote work and collaboration within a dynamic team.