Jobs in Norwich, United Kingdom

Thanks for stopping by! We’re Doctor Care Anywhere: a leading digital platform, with a clear vision to be the primary care provider of choice for digital healthcare – and that all starts with our brilliant team.

We are the UK’s largest private provider of telehealth services. We work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year. From doctors and designers to software developers and marketers – we’re proud of our people, who love working together to enhance patient experiences for the better. It’s why every year, we help over 2 million people speak to a GP or ACP by video or phone, anywhere in the world.

Our story started back in 2013, and as we continue to grow, we’re looking for the very best talent to help us achieve our ambitious goals. If you’re highly motivated and would love to work with us as we continue to grow, then we would love to hear from you

Your next role: As a DCA Digital Mental Health Practitioner, you will serve as the first point of contact for patients experiencing mental health concerns, delivering high-quality, patient-centred care through digital platforms, including video and telephone consultations. You will work independently while actively engaging in regular clinical supervision.

You will play a critical role in conducting mental health assessments, providing evidence-based treatment recommendations for primary care mental health conditions. Additionally, you will manage patients in crisis where you will provide timely and effective support.

Digital Mental Health Practitioners who are able to commit to a minimum of 16 hours a week to provide virtual consultations via our intuitive platform, delivering high quality care to our patients.

Salaried Sessions: We offer fixed shifts and sessions (minimum of 16 hours a week) that can be divided throughout the week based on your preferred hours between 8am - 8pm, along with optional additional 'ad-hoc' shifts.

Annual salary based on 40 hours FTE: £54,000

If you have any questions, please contact us on: recruitment@doctorcareanywhere.com

• Conducting initial remote assessments of patients with mental health concerns
• Performing holistic assessments of health, social, and well-being needs
• Using evidence-based, patient-centered principles to assess, plan, implement, and evaluate interventions
• Providing health promotion and self-care advice
• Escalate care according to need and complexity
• Liaising with clinical leadership to ensure high quality care
• Serving as a key point of contact for patients regarding health and well-being concerns
• Supporting and managing patients in crisis, making appropriate referrals when necessary
• Signposting patients to the most appropriate services or care settings
• Keeping up to date with current clinical practices and mental health developments
• Participating in and contributing to regular clinical supervision
• Identifying potential vulnerable patients, recognizing signs of abuse or neglect, and completing safeguarding referrals in accordance with local and national policies
• Work closely within a large, multidisciplinary team that includes GPs, ACPs and non-clinical professionals to provide integrated patient care
• Adhere to DCA’s regulatory standards, clinical guidelines, and best practices to ensure the highest standard of care in a digital healthcare environment

• NMC Registered Mental Health Nurse
• Minimum of two years' experience as a Mental Health Nurse (within the last two years) in Primary Care or General Practice, ideally practicing at Band 8a level or above
• Independent prescribing qualification
• The Fit Note (FIT) training certificate
• Broad autonomous scope of practice per the Core Capabilities Framework for Advanced Clinical Practice (Desirable)
• Experience managing a caseload in a mental health setting
• Proficiency in care planning and risk assessment
• Experience working within multi-disciplinary mental health services
• Experience working in primary care settings
• Experience conducting remote patient assessments (phone and video) (Desirable)
• Demonstrated proficiency in using digital health platforms and technologies
• Evidence of ongoing professional development, such as relevant training

• Up-to-date knowledge of national prescribing policies and guidelines, and an understanding of working within the scope of professional practice (Desirable)
• Knowledge of clinical governance principles as applied to remote working and digital healthcare (Desirable)
• Proficiency with clinical IT systems (ideally with Jira and Teams/Slack)
• Ability to work effectively under pressure and manage deadlines
• Commitment to patient-centred care and ongoing professional development
• Excellent communication skills (written and verbal), with the ability to proficiently document patient consultations according to organizational policy and national guidelines
• Ability to recognize individual learning needs and actively seek professional development opportunities in line with local and national frameworks (e.g., NMC revalidation requirements)
• Ability to act as a professional role model, demonstrating organizational values and behaviours
• Skill in sharing knowledge and evidence-based insights to support team development and quality care (Desirable)
• Ability to build strong relationships with both internal and external stakeholders
• A patient-centred approach ensuring high levels of patient satisfaction and clinical care
• Evidence of ongoing professional development, such as relevant training

We understand the importance of good health and happiness for our patients and our team is just the same. At our Doctor Care Anywhere, you're not just an employee; you're a valued member of our team. We believe in giving you the freedom to supercharge your career with us while feeling completely supported. Here's what you can look forward to when you join us:

Private Medical Insurance: We've got you covered including Opticians & Dental appointments!

Doctor Care Anywhere subscription: For you and 5 of your family and friends, Get ready to enjoy health consultations on the go!

25 Days Holiday + Bank Holidays (FTE): You've earned it! Enjoy time off to recharge, explore, and make incredible memories.

Birthday Day Off: Go and celebrate however you like!

Buy up to 5 days of additional annual leave (FTE) as part of our focus on health and wellbeing

Company Pension scheme planting a money tree for your future

Charity Days: Join us in giving back to the community! We're all about making a difference together.

Enhanced Maternity and Paternity Pay: Extra support during this special time.

Bike2Work Scheme: We love an eco-friendly commute!

Remote Working: Work where you're comfortable

Development Opportunities: Get ready to grow, learn, and make strides in your career!

Plus, if you're in a clinical role, you'll enjoy some extra perks like:

Insurance: For any DCA related work you will be covered with medical indemnity.

Your Hours, Your Way: Enjoy flexible hours that work around your other commitments with the ability to split sessions.

Instant Help: Get live support during your shift via instant messaging.

Top-Notch Training: Learn from the best with high-quality training and guidance from experienced clinicians.

Top Marks: We're all about quality and security – ISO9001 & ISO27001 accredited.

Doctor Care Anywhere is committed to safeguarding and promoting the welfare of its patients and expects all Colleagues to share this commitment. This post is subject to satisfactory DBS and reference checks, and is exempt from the Rehabilitation of Offenders Act 1974.